Jessica Drake
Richland,IN
Summary
Experienced with legal research, drafting legal documents, and case management. Utilizes organizational skills and attention to detail to ensure accuracy and compliance with legal standards. Knowledge of legal procedures and effective communication skills to support attorneys in achieving favorable outcomes.
Overview
16
16
years of professional experience
Work History
Family Case Manager
Indiana Department of Child Services
Rockport, IN
08.2024 - 01.2025
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Helped clients with recognizing and managing mental health concerns through evidence-based interventions.
- Advocated for clients to assure respected rights and wishes.
- Conducted home visits to assess living environment and facilitate access to necessary resources.
- Updated client documentation for accurate, compliant and current records.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Supported clients and families with empathy and compassion during difficult times.
- Educated clients and families on mental health, wellness and recovery topics.
- Monitored clients' progress to adjust treatment plans accordingly.
- Developed and maintained strong relationships with community resources for successful referrals.
- Documented client progress and activities in accordance with agency policies and procedures.
- Participated in interdisciplinary team meetings to coordinate care for clients.
Loss Prevention Specialist
Lowes Home Improvment
Silverdale, WA
10.2012 - 10.2013
- Prepared reports for clients and underwriters regarding property loss features and recommendations for improvement and future needs.
- Increased company understanding of loss control strategies through on-site client training seminars and implementation of new programs.
- Completed loss control surveys for underwriting information and evaluation.
- Developed and launched on-site client training seminars to foster understanding and implementation of loss control strategies.
- Enhanced training processes for both clients and departments to increase overall functionality.
- Monitored paperwork procedures to prevent error-related losses.
- Reviewed and updated store security policies and procedures.
- Monitored store surveillance cameras to detect suspicious behavior.
Machinery Repairman
US Navy
Norfolk, VA
08.2008 - 12.2011
- Utilized computerized analytical software to detect potential mechanical problems.
- Read and interpreted schematics, diagrams and blueprints to follow specifications in maintaining industrial machinery.
- Installed, calibrated and tested new or repaired parts and equipment.
- Cleaned, lubricated and calibrated machinery components to maintain peak operating performance.
- Used hand and power tools to repair and maintain industrial machinery.
- Conducted routine maintenance and inspections to identify and address mechanical issues.
- Conducted preventative maintenance on heavy equipment, such as lubrication, checking fluids and replacing worn parts.
- Replaced worn or defective parts and adjusted settings to improve performance.
- Excellent communication skills, both verbal and written.
Education
Bachelor of Arts - Criminal Justice
Saint Leo University
Saint Leo, FL06.2015
Skills
- Scheduling/Planning
- Microsoft office
- File organization
- Legal document preparation
- Client communication
- Administrative support
- Legal research
- Client relations
- Legal/Court processes
- Case management
Timeline
Family Case Manager
Indiana Department of Child Services
08.2024 - 01.2025
Loss Prevention Specialist
Lowes Home Improvment
10.2012 - 10.2013
Machinery Repairman
US Navy
08.2008 - 12.2011
Bachelor of Arts - Criminal Justice
Saint Leo University