Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Joshua DeCelles

Camas,Washington

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Accomplished Operator with a passion for team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with great communication skills and a sincere desire to create and sustain a positive and productive work environment.

Overview

14
14
years of professional experience

Work History

Regional Operator/Shop Manager

Dutch Bros. Coffee
Vancouver , Washington
02.2011 - Current
  • Supervised 100+ staff members and participated in hiring, training and performance evaluations to establish and enforce policies and procedures for business functions.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Opened and operated four Dutch Bros. locations and assisted in opening a total of eight locations in various states.
  • Performed weekly and monthly financial and operational audits to ensure business growth.
  • Coordinated team schedules to keep shifts properly staffed during busy periods.
  • Conducted orientation sessions and organized on-the-job training for new hires.

Project Manager

NW Softwash
Vancouver, Washington
08.2022 - 06.2023
  • Drove team success through shared vision and recognition of qualityperformance.
  • Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
  • Managed efficient teams of up to 15 employees.
  • Evaluated final results to determine quality levels and isolate root causes of any identified faults.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.

Education

EMT

CCFD5
Vancouver, WA
03-2025

High School Diploma -

Home School
Bend, OR
06-2011

Skills

  • CPR certification
  • NREMT Certified
  • Production work Inventory Control
  • Staff Management
  • Preventive and Reparative maintenance
  • HR policies
  • Talent management
  • Interviewing skills
  • Teamwork and Collaboration
  • Project Management
  • Safety Protocols
  • Quality Control
  • Customer service

References

References available upon request.

Timeline

Project Manager

NW Softwash
08.2022 - 06.2023

Regional Operator/Shop Manager

Dutch Bros. Coffee
02.2011 - Current

EMT

CCFD5

High School Diploma -

Home School

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