Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joshua Deleonardo

Orlando,FL

Summary

Experienced Field Service Technician with a proven track record, enhancing customer satisfaction through innovative problem-solving and efficient technical support. Skilled in troubleshooting and repair, with a strong work ethic, I excel in fast-paced environments, significantly improving service quality. My leadership in training and mentoring underscores a commitment to excellence and positive team dynamics.

Overview

5
5
years of professional experience

Work History

Field Service Technician

Patterson
Orlando, FL
03.2024 - Current
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Field Service Representative

VirTra
Orlando, FL
09.2023 - 02.2024
  • Assembled and maintained firearm simulators of various sizes and designs for Police and Military training
  • Assisted engineering teams in refining product designs based on observations from the field installations or servicing experiences.

  • Ensured safety compliance in all field activities, adhering to company guidelines and industry regulations.

Automotive Technician

Airport CDJR
Orlando, FL
10.2019 - 08.2021
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.

Lead Technician

Firestone Direct
Orlando, FL
08.2021 - 09.2023
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Disassembled defective parts to make proper repairs.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.

Education

Diploma - General Studies

Harmony High School
Harmony, FL
05.2016

Skills

  • Innovative Problem-Solving
  • Troubleshooting and repair
  • Positive Attitude
  • Field Repairs
  • Technical Troubleshooting
  • Training and mentoring
  • Customer training
  • Power Tools Operation
  • Accountability and Work Ethic

Timeline

Field Service Technician

Patterson
03.2024 - Current

Field Service Representative

VirTra
09.2023 - 02.2024

Lead Technician

Firestone Direct
08.2021 - 09.2023

Automotive Technician

Airport CDJR
10.2019 - 08.2021

Diploma - General Studies

Harmony High School
Joshua Deleonardo