Joshua DeLisle
Sapulpa,OK
Summary
Strategic professional in business operations known for high productivity and efficiency in task completion. Specialize in process optimization, project management, and data analysis, ensuring streamlined workflows and enhanced operational efficacy. Excel in communication, problem-solving, and leadership, leveraging these soft skills to drive team success and achieve organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Shift Leader
Jersey Mike's Subs
Tulsa, OK
09.2023 - Current
- Resolved customer complaints promptly and professionally.
- Verified that cash drawers contained correct amounts of money during opening and closing shifts.
- Provided exceptional customer service and maintained a positive attitude throughout the shift.
- Monitored inventory levels and ordered supplies as needed.
- Handled customer inquiries in a timely manner while providing accurate information regarding menu items and promotions.
- Monitored employee performance to ensure compliance with company policies and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Assisted in training new employees on shift operations.
- Monitored employee performance and provided feedback for improvement.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Supervised the cleaning of dining areas, restrooms, kitchen equipment, and floors in order to maintain a safe and sanitary environment for customers and staff alike.
- Supervised and led employees to maintain productivity and customer service levels.
Education
High School Diploma -
Depew High School
Depew, OK05-2023
Skills
- Operations Support
- Production Scheduling
- Production Reporting
- Equipment Troubleshooting
- Customer Service Management
- Complaint resolution
- Positive Attitude
- Team Supervision
- Team Leadership
- Staff Supervision
- Staff Training and Development
Certification
- I have a Information Technology Specialist Certification in Device Configuration and Management.
- I have a Microsoft Technology Associate Certification in Security Fundamentals.
Affiliations
- I play video games, I like to also build/fix computers, and play card games.
Accomplishments
- I have a Honors Role Achievement from Central Tech from 2022.
- I was a Semifinal Round Qualifier in a contest called Cyber Patriot in the season of 2021-2022.
- I was awarded a plaque for Esports during 2022-2023.
- I was awarded a plaque for Out standing shop student of the senior class in 2022-2023
References
References available upon request.
Timeline
Shift Leader
Jersey Mike's Subs
09.2023 - Current
High School Diploma -
Depew High School