Joshua Diaz
Pawtucket,RI
Summary
Customer-focused salesperson with 15 years of sales experience. Self motivated and a flair for winning customer trust and closing sales. Dedicated to complete customer satisfaction and to following through with customer support until total project completion. Dedicated sales professional offering extensive experience partnering with customers and exceeding expectations. Highly skilled at identifying needs of customers and offering products or services designed to meet those needs. Hardworking team member with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
Languages
13
13
years of professional experience
Work History
Sales Manager
Cardi's Furniture and Mattresses
Attleboro, Massachusetts
04.2025 - Current
- Led sales team to enhance customer engagement and drive revenue growth.
- Conducted performance reviews to provide feedback and set improvement goals for staff.
- Fostered relationships with key accounts to ensure customer satisfaction and loyalty.
- Managed daily operations of sales department, including supervision of staff members.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Resolved customer complaints regarding sales and service.
- Supported sales team members to drive growth and development.
Salesperson
Cardi's Furniture and Mattresses
Attleboro, Massachusetts
10.2024 - 04.2025
Salesperson
Gem Plumbing & Heating Services
Lincoln, RI
10.2019 - 04.2024
- Built strong, professional relationships through identification of client needs, which increased overall sales and opportunities.
- Cultivated professional client relationships by asking appropriate questions, identifying needs and providing insightful information regarding products.
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Listed equipment and material needed to complete customer installation and delivered and picked up temporary heating or cooling equipment.
- Mastered product and service offerings and patiently educated customers on HVAC solutions and multiple product options, warranties, pricing and financial options.
- Built customer rapport to sell right products and services to confident and informed buyers and negotiated and closed sales.
Salesperson
Sleep Number Corporation
North Attleboro, MA
02.2014 - 10.2019
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience
- Identified customer needs by asking questions and advising on best solutions.
- Advised customers on the latest product features and benefits.
- Achieved high success rate in closing deals
Education
BUSINESS DEVELOPMENT
CCRI
Lincoln, RI09.2008
Skills
- Customer Engagement
- Sales process
- Relationship selling
- Deal negotiation
- Closing Techniques
- Solution selling
- Sales coaching
- Sales processes
- Sales presentations
- Empowers high-performing sales teams
- Visionary leadership
Languages
English
Spanish
Timeline
Sales Manager
Cardi's Furniture and Mattresses
04.2025 - Current
Salesperson
Cardi's Furniture and Mattresses
10.2024 - 04.2025
Salesperson
Gem Plumbing & Heating Services
10.2019 - 04.2024
Salesperson
Sleep Number Corporation
02.2014 - 10.2019
BUSINESS DEVELOPMENT
CCRI