Joshua Dickey
Jacksonville,FL
Summary
Hardworking and detail-oriented logistics professional dedicated to providing customer-centered care and support for local and international clients. Team-oriented, reliable and computer-savvy. Looking to offer seven plus years of experience to a challenging new role with room for advancement.
Overview
21
21
years of professional experience
Work History
Dispatcher
JZI IntermodaLogistics
Jacksonville, FL
03.2024 - Current
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Coordinated with other dispatchers to ensure efficient delivery schedules were met.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Organized paperwork associated with deliveries including manifests, bills of lading, packing slips.
- Scheduled loads according to priority and available equipment.
Account Supervisor
Taylor Shipping Solutions
Jacksonville, FL
04.2023 - 01.2024
- Oversee operational duties of the Account Specialist assigned to their respective teams.
- Ensure Account Specialists have loads entered into appropriate systems prior to noon each day.
- Create or improve customer service procedures and practices.
- Direct the tracking and tracing of all containers moved throughout the enterprise.
- Oversee work order input in the TMS and Landstar LEADS to ensure accuracy and provide all necessary information for dispatchers to assign the load.
- Work closely with dispatch to ensure capacity is available for all delivery appointments.
- Handle customer complaints within their assigned scope of responsibility, elevate customer complaints as required.
- Set customer satisfaction goals and provide instruction on how to meet them.
- Curate reports on customer load counts and present them to supervisors on a regular basis.
- Implement best practices in customer service management.
- Research and implement new ways to improve the customer experience.
- Maintain records of all interactions with customers.
- Maintain customer satisfaction ratings by developing processes to ensure improvement.
- Oversee the duties of the billing team.
- Handle billing issues addressed from customers.
Accounting Supervisor for Power Only Department
Landstar Transportation
Jacksonville, FL
03.2023 - 03.2023
- Trained and mentored newly hired employees to educate on process flows and interdepartmental procedures.
- Handled vendor invoice processing according to company policy.
- Researched past due invoices.
- Performed administrative tasks to support strategic initiatives.
- Managed accounts payable for Landstar Power Only Department; organization of 5 personnel.
- Reviewed and reconciled discrepancies in accounts and financial documentation.
- Prepared monthly management and financial reports and handled annual budget preparation and year-end reconciliations.
- Selected, trained, assigned, scheduled and coached employees and communicated job expectations.
Customs Coordinator
Landstar Transportation
Jacksonville, FL
09.2022 - 03.2023
- Used power of attorney privileges to sign documents on behalf of clients.
- Calculated duty and tariff payments owed on each shipment based on standard tables and legal requirements.
- Prepared, checked and filed documentation with CBP.
- Obtained clearance from customs and other agencies.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Researched and interpreted rulings, compliance publications, guidelines and customs regulations.
- Post bonds for the products being imported or assist clients in obtaining bonds.
Power Only Coordinator
Landstar Transportation
Jacksonville, FL
06.2021 - 08.2022
- Received night operations/weekend calls to assist drivers and agents with port access or any other issues.
- Handled M&R procedures for broke down drivers that needed roadside assistance.
- Registered BCOs and broker carriers for security access to ports and rail ramps.
- Research, follow up, and audit process for chassis and per diem invoices including processing payments.
- Supply and maintain interchange agreements with ocean carriers, tow away, and spotting agreements.
Specialized Accounts Payable
Landstar Transportation
Jacksonville, FL
05.2018 - 06.2021
- Processed vendor payments using accounting software and mobile deposit technology to achieve timely funds transfer.
- Checked postings and documents for correctness, accuracy and proper coding.
- Reduced financial discrepancies by accurately managing accounting documentation.
- Accessed financial information to answer questions and gather details about specific accounts.
- Managed ocean, rail, and customs vendor accounts.
- Matched orders with invoices and recorded required information.
Revenue Administrator
Landstar Transportation
Jacksonville, FL
11.2017 - 05.2018
- Performed account reconciliations and conducted investigations into discrepancies.
- Checked completeness of information when processing applications and transactions.
- Examined accounting systems and records to determine appropriateness of methods and controls.
- Communicated with clients to address and resolve billing or payment disputes.
Traffic Control Specialist
TransCore
Conway, AR
03.2012 - 11.2012
- Tracked, loaded and emptied rail road cars in North and Central America.
- Provided customers with updates on shipment status and arrival information.
- Monitored the progress of rail cars and resolved issues that arose.
Aviation Ordinanceman
United States Navy, USN
Jacksonville, FL
08.2003 - 08.2005
- Responsible for assembly and maintenance of ammunition aboard ships and loading onto aircraft.
- Ensured safe movement of all ammunition throughout the ship.
- Back-up force for Master-At-Arms aboard ship.
- Stood armed sentry watches on and off ship.
Education
Some College (No Degree) - Computer and Information Systems Security
Gulf Coast State College
Panama City, FLSome College (No Degree) - Computer and Information Sciences
Embry-Riddle Aeronautical University - Daytona Beach
Daytona Beach, FLSome College (No Degree) - Computer and Information Sciences
Park University
Kansas City, MOSome College (No Degree) - Management Information Systems
University of Central Arkansas
Conway, ARSkills
- Account Management
- Critical thinker
- Problem Resolution
- Microsoft Office
- Data Analytics
- Team Training
- Client Relationship Management
- Staff Management
- Accounts Payable/Receivable
- Goal-Oriented
Timeline
Dispatcher
JZI IntermodaLogistics
03.2024 - Current
Account Supervisor
Taylor Shipping Solutions
04.2023 - 01.2024
Accounting Supervisor for Power Only Department
Landstar Transportation
03.2023 - 03.2023
Customs Coordinator
Landstar Transportation
09.2022 - 03.2023
Power Only Coordinator
Landstar Transportation
06.2021 - 08.2022
Specialized Accounts Payable
Landstar Transportation
05.2018 - 06.2021
Revenue Administrator
Landstar Transportation
11.2017 - 05.2018
Traffic Control Specialist
TransCore
03.2012 - 11.2012
Aviation Ordinanceman
United States Navy, USN
08.2003 - 08.2005
Some College (No Degree) - Computer and Information Systems Security
Gulf Coast State College
Some College (No Degree) - Computer and Information Sciences
Embry-Riddle Aeronautical University - Daytona Beach
Some College (No Degree) - Computer and Information Sciences
Park University
Some College (No Degree) - Management Information Systems
University of Central Arkansas
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