Joshua Dill
Midland
Summary
Dynamic Service Technician with extensive experience at Permian Equipment Rentals, adept at diagnosing and repairing equipment to enhance performance. Proven track record in customer service and preventive maintenance, ensuring high satisfaction rates. Skilled in troubleshooting and effective communication, consistently delivering quality results while adhering to safety protocols.
Overview
6
6
years of professional experience
Work History
Service Technician
Permian Equipment Rentals
06.2019 - Current
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
- Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
- Reduced equipment downtime by performing regular maintenance checks and resolving potential problems.
Education
Law Enforcement Technology - Law Enforcement
South Plains College
Levelland, TX05.2014
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Punctual and reliable
- Troubleshooting skills
- Flexible and adaptable
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Documentation and reporting
- Equipment troubleshooting
- OSHA requirements
- Professional and courteous
- Service reports
- Quality assurance
- Hand tool expertise
- Equipment inspection
- Analytical thinking
- Customer relationship management
- Inventory management
- Troubleshooting
- Safety procedures adherence
Timeline
Service Technician
Permian Equipment Rentals
06.2019 - Current
Law Enforcement Technology - Law Enforcement
South Plains College
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