Joshua Dillard
Schiller Park,IL
Summary
Professional with strong background in operations management. Skilled in optimizing workflows, improving efficiency, and leading high-performing teams. Known for effective problem-solving and adaptability in dynamic environments. Strong focus on team collaboration and achieving measurable results. Proficient in inventory management, process improvement, and staff training.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
Ross Dress for Less
03.2025 - Current
- Oversaw daily operations, ensuring efficient workflow and adherence to company policies.
- Trained and mentored staff on operational procedures and best practices.
- Coordinated inventory management, optimizing stock levels and minimizing shrinkage.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
CUSTOMER SERVICE REPRESENTATIVE
Leading Edge Connections / FIMC
08.2023 - 03.2025
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Updated and maintained database with accurate customer information and timely data entry.
- Met daily customer service quotas with a focus on quality.
- Developed and maintained working knowledge of internal policies, procedures, and services to appropriately address customer issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Demonstrated excellent communication skills, both verbal and written, in order to effectively interact with customers.
- Remote
PEST CONTROL TECHNICIAN
Aptive Environmental Pest Control
09.2021 - 08.2023
- Successfully conducted integrated pest management practices in residential settings.
- Applied chemical solutions on building surfaces to eliminate pests.
- Responded to customer phone calls and texts quickly to maximize service and improve retention rates.
- Responded to customer inquiries and complaints regarding pest control services and solutions.
- Applied pesticides to inside and outside of structures utilizing company protocols.
ASSISTANT MANAGER
Jimmy John's
06.2021 - 09.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
DELIVERY DRIVER
Amazon
05.2021 - 06.2021
- Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
- Completed on-time deliveries by choosing best and most efficient routes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Updated dispatchers frequently to convey changes such as route issues or weather delays potentially impacting delivery schedules.
- Completed rush deliveries on tight timetables to satisfy customer needs.
ASSISTANT MANAGER
7 Eleven Store
01.2021 - 03.2021
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Increased sales by driving operational efficiencies and building excellent customer rapport.
REGIONAL TRUCK DRIVER
U.S Xpress Enterprises
02.2020 - 07.2020
- Delivered freight to Dollar General Corporation stores.
- Drove up to 2000 miles per week between the states of Illinois, Wisconsin, Iowa, Indiana, Minnesota, South Dakota, North Dakota, And Michigan.Provided each company shipment documents efficiently for each trip.
- Submitted reports on the condition of the truck and each trailer at the beginning and end of each trip.
- Maintained records required for compliance with state and federal regulations.
- Inspected truck for defects and safe operating condition before, during and after trips.
- Used GPS system to plan travel routes in accordance with bulk cargo transportation laws.
FLOOR/LOGISTICS SUPERVISOR
Ross Dress For Less
06.2016 - 01.2020
- Successfully opened and closed store daily while complying to company guidelines.
- Independently managed a team of 10 daily to restock and replenish store's products.
- Lead company projects, merchandising, and floor moves within the store.
- Managed payroll and cash office functions daily.
- Scheduled, trained, and coached employees to maximize performance in customer service and daily tasks.
- Organized warehouse space and planned layouts to allow for maximum storage capabilities.
AREA MANAGER
Michaels Arts and Crafts
10.2018 - 07.2019
- Lead replenishment team while receiving/unloading freighting.
- Motivated team daily during morning meetings to drive for results while maintaining safe and friendly environment.
- Entrusted with opening and closing store successfully while complying to company guidelines.
- Managed employees' hours and scheduling.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
Education
HIGH SCHOOL DIPLOMA -
Proviso West High School
Hillside, IL01.2015
MUSIC EDUCATION
Talladega College
Talladega, ALSkills
- Hardware Installation
- Teamwork and Collaboration
- Analytical Thinking and Problem Solving
- Cargo Handling
- Time Management Skills
- Pesticide Application
- Property Inspection
- Critical Thinking
- Disaster Recovery
- Recruiting and Interviewing
- Safety Minded
- Customer Service Skills
- Retention
- Product Knowledge
- Reports and Documentation
- Payroll processing
Certification
- Licensed Class A Truck Driver
- Licensed Pesticides Applicator
Timeline
Supervisor of Operations
Ross Dress for Less
03.2025 - Current
CUSTOMER SERVICE REPRESENTATIVE
Leading Edge Connections / FIMC
08.2023 - 03.2025
PEST CONTROL TECHNICIAN
Aptive Environmental Pest Control
09.2021 - 08.2023
ASSISTANT MANAGER
Jimmy John's
06.2021 - 09.2021
DELIVERY DRIVER
Amazon
05.2021 - 06.2021
ASSISTANT MANAGER
7 Eleven Store
01.2021 - 03.2021
REGIONAL TRUCK DRIVER
U.S Xpress Enterprises
02.2020 - 07.2020
AREA MANAGER
Michaels Arts and Crafts
10.2018 - 07.2019
FLOOR/LOGISTICS SUPERVISOR
Ross Dress For Less
06.2016 - 01.2020
MUSIC EDUCATION
Talladega College
HIGH SCHOOL DIPLOMA -
Proviso West High School