Summary
Overview
Work History
Education
Skills
Websites
Certification
Personal Information
Affiliations
Timeline
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Joshua Dillon

Joshua Dillon

Claremont,United States

Summary

As a Streaming Support Technician at Presidio, I provide support to the National Hockey League by preparing, troubleshooting, and distributing live video feeds for both national and international broadcasts. I have acquired and still building over 2.5 years of experience in AWS cloud and elemental live streaming services, routing, and encoding/decoding high definition video through MPLS networking. I am passionate about learning and advancing my skills in the IT world, especially in the field of cybersecurity. I am currently studying to obtain my CompTIA Security+ and Hack The Box SOC Analyst certifications, and I have recently obtained my AWS Cloud Practitioner, Google Cybersecurity, and Coursera Foundations of Cybersecurity certificates. Also working on completing hands on labs to get more experience with SIEM tools and Packet Sniffers. I am a good team player, a problem solver, and a customer service oriented professional who knows when to take charge and get things done and never stop learning how to better myself.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Streaming Support Technician

Presidio
Claremont, United States
09.2021 - Current
  • As a Streaming Support Technician at Presidio, I provide support to the National Hockey League by preparing, troubleshooting, and distributing live video feeds for both national and international broadcasts
  • I have acquired and still building over 2.5 years of experience in AWS cloud and elemental live streaming services, routing, and encoding/decoding high definition video through MPLS networking
  • I also help in creating runbook documentation for new employees and quick review for current employees.

Computer Technician Level 2

Trox
Irving, United States
06.2021 - 09.2021
  • As a level 2 tech, I diagnose and sort inbound computers, tablets, phones, laptops and other office equipment for proper repair.

Advanced Repair agent

Best Buy
Grapevine, United States
09.2020 - 06.2021
  • Contact customers, and assess issues and questions they have with their products
  • Diagnose and repair or fix issues with laptops, phones and computers.

Zone Leader

Premium Retail Services
Montclair, Ca
03.2018 - 10.2020
  • Set and audit merchandise, end caps, shippers, Assign work based on strengths of team members

Loader/Unloader

UPS
10.2007 - 07.2020
  • Loaded and Unloaded made sure packages made it to their destinations in a safe and timely manner.

Geek Squad

Best Buy
08.2013 - 08.2016
  • Sales, Stocking, cleaning, cash handling, customer service
  • Take in Diagnose, troubleshoot, fix client products, worked with phones, laptops, desktops, tablets, cameras, printers, hard drives, TVs
  • Making and receiving phone calls.

Sernior Gaming Advisor

GameStop
Upland, Ca
05.2010 - 06.2011
  • Sales, Customer Service, Phone communication, downstocking and cleaning

Education

High School Diploma -

Upland High School
Upland California
06-2007

Skills

  • Customer Service
  • Software Updates
  • Remote Support
  • Hardware Repair
  • Training abilities
  • Technical Support
  • Troubleshooting skills

Certification

  • AWS Certified Cloud Practitioner
  • Google Cybersecurity Certificate
  • Foundations of Cybersecurity

Personal Information

Title: Future Blue Team Security Analyst

Affiliations

  • Computer Building
  • Gaming
  • Beginning stages of learning German

Timeline

Streaming Support Technician

Presidio
09.2021 - Current

Computer Technician Level 2

Trox
06.2021 - 09.2021

Advanced Repair agent

Best Buy
09.2020 - 06.2021

Zone Leader

Premium Retail Services
03.2018 - 10.2020

Geek Squad

Best Buy
08.2013 - 08.2016

Sernior Gaming Advisor

GameStop
05.2010 - 06.2011

Loader/Unloader

UPS
10.2007 - 07.2020

High School Diploma -

Upland High School

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Joshua Dillon