Joshua Dixon
Butte,MT
Summary
Professional with extensive experience at Northwestern Energy, excelling in operations management and system implementation. Proven leader with strong interpersonal skills, adept at training and mentoring teams. Successfully trained personnel on new systems, enhancing efficiency. Demonstrates exceptional decision-making and adaptability, consistently meeting deadlines and thriving under pressure.
Overview
34
34
years of professional experience
Work History
Distribution Controller
Northwestern Energy
Butte, MT
07.2019 - Current
- Responsible for dispatching and managing service personnel effectively and efficiently.
- Complete daily operations and tasks in company computer programs such as Advanced Distribution Management System, InService, Idispatcher, MobileTC and ARCOS, according to workflows and company policies.
- Manage all levels of outages across the Montana and South Dakota electric grid.
- Write, review, and execute switching programs for Montana and South Dakota.
- Record and monitor hot line holds across the Montana and South Dakota electric grid for both internal and external crews.
- Operate device mode changes within ADMS.
- Direct and lead planned switching with field personnel within Control Room.
- Train new controllers.
OMS Dispatcher
Northwestern Energy
Butte, MT
09.2014 - 07.2019
- Responsible for scheduling, dispatching, and managing service personnel effectively and efficiently.
- Complete daily operations and tasks in company computer programs such as InService, Idispatcher, MobileTC and ARCOS, according to workflows and company policies.
- Answered customer phone calls to address concerns about new services, rate changes, credit billing, payments, and service calls.
- Communicate regularly between customers, system operators, service personnel, and supervisors. Extensive knowledge of industry terminology and ability to interpret maps and symbols makes this communication possible.
- Chosen to be part of the InService/OMS Go-Live team. Aligned and trained over 15 personnel on how to operate the new system. Consistently chosen to orient and train new personnel as they are hired.
- Accurately performed data entry services using the ECIS+ system to establish customer accounts, service orders, and entered account comments, as necessary.
- Addressed emergency calls and dispatched to appropriate service personnel accordingly.
- Ability to organize and prioritize activities in a fast-paced work environment.
Mobile Workforce Management Dispatcher
Northwestern Energy
Butte, MT
11.2003 - 09.2014
- Responsible for scheduling, dispatching, and managing service personnel effectively and efficiently.
- Complete daily operations and tasks in company computer programs such as InService, Idispatcher, and MobileTC, according to workflows and company policies.
- Communicate regularly between customers, system operators, service personnel, and supervisors.
- Extensive knowledge of industry terminology and ability to interpret maps and symbols.
- Chosen to be part of the InService/OMS Go-Live team. Aligned and trained over 15 personnel on how to operate the new system. Consistently chosen to orient and train new personnel as they are hired.
- Answered customer phone calls to address concerns about new services, rate changes, credit billing, payments, and service calls.
- Accurately performed data entry services using the ECIS+ system to establish customer accounts, service orders, and entered account comments, as necessary.
- Addressed emergency calls and dispatched to appropriate service personnel accordingly.
Front Desk Operator/Maintenance Support
Star Lanes
Butte, MT
08.1991 - 05.2006
- Assisted customers in bowling and miniature golf areas by facilitating lane and shoe rental and issuing clubs and golf balls.
- Took orders and served patrons in the lounge and casino areas food and beverages.
- Mechanically maintained lanes. Performed troubleshooting procedures with pinsetters, ball returns, and scorekeeping system.
- Took reservations for lanes, and processed patrons’ payments, as necessary.
- Executed daily schedule of cleaning bowling and golf areas.
- Assisted with performing tournament tasks when called upon to do so.
Delivery Driver/Salesperson
Mile High Beverages
Butte, MT
07.1996 - 10.2003
- Maintained healthy working relationships with customers in face-to-face interactions and by telephone.
- Sold beverage products to businesses.
- Delivered products according to invoices, and stocked product according to display diagrams and/or managers orders.
- Prepared invoices and processed payments for merchandise.
- Safely operated a company vehicle with zero traffic incidences.
Education
Associates in Arts Degree - Electric Transmission Systems Technology
Bismarck State College
Bismarck, ND05-2021
Management Fundamentals - Management Focus
Colorado Technical University
University In Colorado Springs, ColoradoGeneral Studies -
Montana Technical Institute
Butte, MTHigh School Diploma -
Butte High School
Butte, MTSkills
- Interpersonal skills
- Ability to work independently
- Ability to work under pressure
- Ability to meet deadlines
- Attention to detail
- Decision-making skills
- Testing and implementing new systems
- Process changes
- Super-user
- Written communication skills
- Oral communication skills
- Ability to adapt
- Ability to change
- Leadership skills
- Training
- Mentoring
- Operations management
Success
- Participated in Leadership NWE.
- Consistently receives an 'Always Exceeds Expectations' rating on performance appraisal.
- Get Into Energy – Energy Industry Fundamental 2.0 completed 09/01/25.
Timeline
Distribution Controller
Northwestern Energy
07.2019 - Current
OMS Dispatcher
Northwestern Energy
09.2014 - 07.2019
Mobile Workforce Management Dispatcher
Northwestern Energy
11.2003 - 09.2014
Delivery Driver/Salesperson
Mile High Beverages
07.1996 - 10.2003
Front Desk Operator/Maintenance Support
Star Lanes
08.1991 - 05.2006
Associates in Arts Degree - Electric Transmission Systems Technology
Bismarck State College
Management Fundamentals - Management Focus
Colorado Technical University
General Studies -
Montana Technical Institute
High School Diploma -
Butte High School