Summary
Overview
Work History
Education
Skills
ADDITIONAL
Timeline
Generic

JOSHUA SMITH

Highland,MI

Summary

Field Service & Operations Manager with 20+ years in construction, fuel, propane, and tank services. Proven leader with 5+ years managing technicians, coordinators, dispatch, and service operations. Strong background in KPI management, customer experience, billing efficiency, and safety compliance. CDL Class B with Tanker and HazMat endorsements.

Overview

25
25
years of professional experience

Work History

Field Service Manager – Tank Services & Climate Solutions

CORRIGAN OIL COMPANY
01.2022 - Current
  • Lead field service operations including service coordinators and technicians
  • Conduct daily work-in-process reviews to ensure efficiency and accountability
  • Ensure service billing within 24 hours for standard repairs
  • Drive customer-first service culture and own service-related customer experience
  • Enforce procedures aligned with KPIs and operational goals
  • Coach, train, and evaluate direct reports
  • Manage parts/material allocation and cost control
  • Lead daily, weekly, and quarterly meetings
  • Participate in annual planning and budgeting

Dispatcher & Service Coordinator

CORRIGAN OIL COMPANY
01.2016 - 01.2022
  • Managed and dispatched 9 technicians companywide
  • Coordinated installations, maintenance, emergency calls, and temporary heat systems
  • Managed payroll, scheduling, billing, and invoicing
  • Provided customer support and equipment demonstrations
  • Operated crane truck and supported field operations as needed

Driver Roles

CORRIGAN OIL COMPANY
01.2009 - 01.2016
  • Fuel Tanker Driver; Lubricant & Propane Bobtail Driver
  • Delivered fuel, propane, lubricants, and fleet fueling services
  • Managed high-demand routes while maintaining safety and compliance

Mechanic, Driver & Heavy Equipment Operator

KEN’S REDI MIX
01.2001 - 01.2009
  • Equipment maintenance, welding, fabrication, and plant operations
  • Cement truck driver and heavy equipment operator
  • Construction and concrete labor support

Education

High School Diploma -

Fenton High School

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Southern Lakes Auto Mechanics Program

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Dale Carnegie Leadership Course

CDL Class B - Tanker & HazMat Endorsements

Skills

  • Field Service Management
  • Operations Leadership
  • Dispatch & Scheduling
  • Team Development & Coaching
  • Customer Experience
  • KPI & Process Improvement
  • Billing & Invoicing
  • Budgeting & Planning
  • Safety & Compliance
  • Microsoft Office (Excel, Word, Outlook)

ADDITIONAL

Hands-on experience in property maintenance, renovation, plumbing, landscaping, and construction.

Timeline

Field Service Manager – Tank Services & Climate Solutions

CORRIGAN OIL COMPANY
01.2022 - Current

Dispatcher & Service Coordinator

CORRIGAN OIL COMPANY
01.2016 - 01.2022

Driver Roles

CORRIGAN OIL COMPANY
01.2009 - 01.2016

Mechanic, Driver & Heavy Equipment Operator

KEN’S REDI MIX
01.2001 - 01.2009

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Southern Lakes Auto Mechanics Program

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Dale Carnegie Leadership Course

CDL Class B - Tanker & HazMat Endorsements

High School Diploma -

Fenton High School
JOSHUA SMITH