Joshua Edwards
Corona Del Mar,CA
Summary
Dynamic customer service professional with extensive experience at Chevron Gas Stations, excelling in customer relations and active listening. Proven ability to resolve complex issues and enhance satisfaction through critical thinking and effective communication. Skilled in payment processing and data entry, consistently delivering exceptional support in fast-paced environments.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Chevron Gas Stations
09.2019 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Learned company policies and procedures to enhance customer interactions.
- Utilized customer service software to log issues and track resolutions.
- Collaborated with team members to resolve complex customer concerns efficiently.
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Managed cash transactions and ensured accurate financial reporting at the point of sale.
Cashier
Tawa 99 Ranch Market
06.2018 - 07.2023
- Processed cash and credit transactions efficiently, ensuring accurate financial handling.
- Assisted customers with product inquiries, enhancing overall shopping experience.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels. h
- Processed customer transactions efficiently using POS systems.
Cashier
Wholesome Choice
06.2021 - 10.2022
- Processed customer transactions accurately using point-of-sale (POS) systems.
- Maintained clean and organized workstations to enhance customer experience.
- Assisted customers with inquiries, providing product information and recommendations.
- Collaborated with team members to streamline checkout procedures and reduce wait times. Helped 200 customers a day.
Customer Service Representative
Bio-net Recycling Center
10.2013 - 06.2018
- Handled routine transactions, ensuring accuracy and timely processing.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Cashier
Kentucky Fried Chicken
03.2013 - 03.2016
- Monitored cash drawer balances to maintain accurate financial records at end of shifts.
- Greeted customers entering store and responded promptly to customer needs.
- Resolved customer complaints promptly, enhancing overall satisfaction ratings.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
Foods Restaurant Course
Gilbert East High School
Anaheim, CASkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Payment processing
- Product sales
- Retail store support
Languages
English
Professional Working
Interests
- Gym Workouts / Bicycling Writing Poetry
Timeline
Cashier
Wholesome Choice
06.2021 - 10.2022
Customer Service Representative
Chevron Gas Stations
09.2019 - Current
Cashier
Tawa 99 Ranch Market
06.2018 - 07.2023
Customer Service Representative
Bio-net Recycling Center
10.2013 - 06.2018
Cashier
Kentucky Fried Chicken
03.2013 - 03.2016
Foods Restaurant Course
Gilbert East High School