JOSHUA ENGLEBRAKE
LENEXA
Summary
Dynamic Service Advisor with a proven track record at multiple Ford dealerships, excelling in customer service and conflict resolution. Achieved sales goals through innovative strategies while fostering strong client relationships. Expert in vehicle inspection and invoice preparation, consistently enhancing customer satisfaction and driving repeat business.
Overview
10
10
years of professional experience
Work History
SERVICE ADVISOR
Boballenmotr
OVERLAND PARK
03.2018 - Current
- Resolved customer complaints in an efficient and courteous manner.
- Surpassed sales goals through implementation of successful marketing strategies.
- Followed up with existing customers regarding past services performed on their vehicles.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Supported sales team members to drive growth and development.
- Prepared invoices for services rendered and collected payments from customers.
- Demonstrated knowledge of advanced diagnostic equipment used in the shop.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SERVICE ADVISOR
Olathe Medical Center
OLATHE
04.2015 - 03.2018
- Managed incoming calls from potential customers looking for quotes or information about services provided at the dealership.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Developed strong relationships with customers by providing exceptional customer service.
- Took special orders in person and over telephone, generating additional revenue every month.
- Inspected vehicles for needed repairs or maintenance services and advised customers accordingly.
- Developed and maintained strong relationships with customers to ensure repeat business.
Education
Bachelor of Arts - CORPORATE COMMUNICATION
AVILA UNIVERSITY
Kansas City, MO05-2002
Skills
- Customer service
- Conflict resolution
- Sales strategies
- Invoice preparation
- Vehicle inspection
- Team collaboration
- Attentive Listening
- Service recommendations
Timeline
SERVICE ADVISOR
Boballenmotr
03.2018 - Current
SERVICE ADVISOR
Olathe Medical Center
04.2015 - 03.2018
Bachelor of Arts - CORPORATE COMMUNICATION
AVILA UNIVERSITY
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