Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
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Joshua Epps

Parkville,MD

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Pappas Restaurants Inc.
Parkville, MD
10.2022 - Current
  • Conducted regular follow-up calls with customers after resolving their issues.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Developed positive relationships with customers through friendly interactions.
  • Provided accurate information about products and services to customers.

Stocker

Michaels Arts and Crafts
Hunt Valley, MD
11.2021 - 02.2022
  • Completed documentation related to receiving, stocking, returns and other activities accurately.
  • Ensured that all products were labeled properly before stocking the shelves.
  • Processed returns quickly and accurately according to company policy.
  • Provided customer service by answering questions about product location, price and availability.
  • Arranged merchandise in an attractive manner to promote sales.
  • Stocked shelves with newly arrived products.
  • Packed boxes for shipment using appropriate packing materials.

Cashier

Friendly Snowballs
Parkville, MD
03.2021 - 09.2021
  • Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
  • Issued receipts, refunds, credits or change due to customers.
  • Followed company security procedures for handling large sums of money.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.

Education

High School Diploma -

Calvert Hall
Towson, MD
05-2022

Associate of Applied Science - Cybersecurity

CCBC
Essex, MD

Skills

  • Customer service
  • Conflict resolution
  • Product knowledge
  • Data entry
  • Follow-up communication
  • Customer relationship management
  • Attention to detail
  • Time management
  • Problem solving
  • Team collaboration
  • Effective communication

Accomplishments

  • Leadership Institution Award

Affiliations

  • Art of Film Club
  • Cardinal Crazy Club

Timeline

Customer Service Representative

Pappas Restaurants Inc.
10.2022 - Current

Stocker

Michaels Arts and Crafts
11.2021 - 02.2022

Cashier

Friendly Snowballs
03.2021 - 09.2021

High School Diploma -

Calvert Hall

Associate of Applied Science - Cybersecurity

CCBC

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