Joshua Estevez
Homestead
Summary
Experienced with technical diagnostics, repairs, and maintenance of field equipment. Utilizes effective problem-solving techniques and strong technical skills to ensure reliable service. Track record of maintaining high standards in customer service and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Field Service Technician
CompuCom
10.2024 - Current
- Diagnosed and resolved technical issues for diverse electronic devices in client locations.
- Provided exceptional customer service, ensuring satisfaction and fostering positive relationships.
- Performed on-site installations and upgrades of hardware and software systems efficiently.
- Trained customers on product usage, enhancing their understanding and experience with technology.
- Collaborated with team members to streamline service processes, improving overall response times.
- Utilized diagnostic tools to assess device performance and implement effective solutions rapidly.
- Maintained accurate records of service requests and resolutions in company database systems.
Field Service Technician
Geek Squad
08.2023 - 04.2024
- As a Field Service Technician at Geek Squad, I provide on-site technical support and assistance to customers, ensuring the optimal performance of their electronic devices and technology systems. My responsibilities include:
- Diagnosing and resolving hardware and software issues for various devices, such as computers, laptops, and home entertainment systems.
- Performing electrical inspections and repairs, ensuring safety and compliance with industry standards.
- Providing exceptional customer service and communication, addressing technical concerns and providing guidance on device usage.
- Collaborating with cross-functional teams to deliver comprehensive technical solutions and support.
- Ensuring data security and privacy, following all protocols and best practices.
Retail Sales Associate
Best Buy
10.2021 - 08.2022
- Assisted customers in the selection of merchandise, resulting in a significant increase in customer satisfaction ratings
- Used point-of-sale systems to accurately and efficiently process customer transactions
- Maintained a clean, organized, and inviting store environment, resulting in an increase in customer engagement
- Demonstrated a comprehensive knowledge of product features
- Identified customer needs and provided solutions through product recommendations
Kayak Guide
Coral Reef State Park
03.2021 - 08.2021
- Built personal relationships with guests to promote positive experience
- Developed and implemented performance improvement strategies and plans to promote continuous success
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors
- Improved operations through consistent hard work and dedication
- Seasonal
Produce Associate
Publix Supermarkets
03.2017 - 05.2019
- Maintained current knowledge of shelf planograms and end cap plans to merchandise products
- Maintained safe, neat and clean working environment and closely monitored for wet floors and other hazards
- Received and unloaded new items upon delivery and checked products for damage and order accuracy
- Rotated grocery products ensuring that expired or spoiled items were immediately removed
- Completed prep work on pre-packaged vegetables and fruits.
Education
Diploma -
Southwest Senior High School
06.2016
Skills
- Technical troubleshooting
- Customer service
- Hardware installation
- Software installation
- Problem resolution
- Diagnostic tools usage
- Data security compliance
- Service process optimization
- Safety compliance standards
- Equipment calibration skills
- Time management skills
- Communication skills
- Problem-solving
Certification
CompTIA A+
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Field Service Technician
CompuCom
10.2024 - Current
Field Service Technician
Geek Squad
08.2023 - 04.2024
Retail Sales Associate
Best Buy
10.2021 - 08.2022
Kayak Guide
Coral Reef State Park
03.2021 - 08.2021
Produce Associate
Publix Supermarkets
03.2017 - 05.2019
Diploma -
Southwest Senior High School