JOSHUA ESTRADA
Englewood,CO
Summary
A management professional, highly skilled in overseeing daily operations and ensuring seamless shift transitions. Possesses strong focus on team collaboration and achieving results, reliably adapting to changing needs. Key strengths include conflict resolution and staff training, valued for reliability and flexibility.
Overview
8
8
years of professional experience
Work History
Shift Supervisor
Starbucks
09.2024 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Barista
Starbucks Corporation
09.2021 - 09.2024
- Voted three-time Partner of the Quarter for exhibiting diligence, hard work, and excelling in customer connection
- Became an expert in tasking and sequencing while maintaining high attention to detail
- Exemplified high flexibility and adaptability working as a team in a fast-paced environment
Teaching Assistant
Saddleback College
09.2020 - 12.2020
- Responsible for creating discussion questions, instructional documents, and grading assignments
- Communicated effectively with professor to coordinate grading in a fast-paced course
- Synthesized key concepts from the course to provide engaging, high-level discussion questions
Intramural Activities Lead Coordinator
Vassar College
09.2018 - 05.2020
- Assisted in day-to-day operations of all aspects for a comprehensive recreational and fitness program designed to strengthen the overall experience for approximately 2,600 students
- Promoted activities which increased student involvement in recreational sports, intramurals, and overall health/wellness initiatives
- Demonstrated strong oral, interpersonal and organizational skills
Shift-Manager
Jersey Mike's
06.2019 - 09.2019
- Recruited to launch a new store
- Led customer retention, digital reputation and team management
- Received better Yelp reviews than any store in the local area
- Recruited, hired, and led all training efforts for new team members
Shift-Lead
Jersey Mike's
08.2018 - 01.2019
- Excelled at customer service both individually and as a manager
- Interviewed and hired new team members, led and coordinated training for new hires
AP/AR Clerk
Capo Projects Group
06.2018 - 01.2019
- Responsible for A/R, A/P, cash deposits, bank reconciliations, procurement, project estimation
- Mastered scheduling and estimating software in the construction engineering industry
- Re-organized procurement process, cost/opportunity analysis
Production Assistant
ABC Digital
06.2016 - 09.2016
- Rapidly responded to overcome unexpected challenges and to ensure the smooth flow of the production
- Ensured everyone had their planned schedule for the following day's shoot
- Voted - Best Production Assistant
Education
Bachelor of Arts - Psychology
Vassar College
Poughkeepsie, NY01.2022
High School Diploma -
San Juan Hills High School
San Juan Capistrano, CA01.2017
Skills
- Microsoft Word/Google Docs
- Microsoft Excel/Google Sheets
- Microsoft PowerPoint/Google Slides
- HeavyBid Estimating Software
- Biliterate in Spanish
- Leadership
- Coaching
- Cash handling
- Employee training
- Staff management
- Workplace safety
- Adaptability to change
Extracurricular Activities
Vassar College: Varsity Squash Team
SJH High School - Men's Varsity Volleyball
Coaches Award for leadership - Senior year, MVP - Junior year
Timeline
Shift Supervisor
Starbucks
09.2024 - Current
Barista
Starbucks Corporation
09.2021 - 09.2024
Teaching Assistant
Saddleback College
09.2020 - 12.2020
Shift-Manager
Jersey Mike's
06.2019 - 09.2019
Intramural Activities Lead Coordinator
Vassar College
09.2018 - 05.2020
Shift-Lead
Jersey Mike's
08.2018 - 01.2019
AP/AR Clerk
Capo Projects Group
06.2018 - 01.2019
Production Assistant
ABC Digital
06.2016 - 09.2016
Bachelor of Arts - Psychology
Vassar College
High School Diploma -
San Juan Hills High School