Joshua Fecteau
Gray,ME
Summary
Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Manager
The Children's Place
01.2021 - Current
- Work cash register, open the store, close the store, unpack shipment, fill online orders, change floorset, sell credit cards
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Defined clear targets and objectives and communicated to other team members.
Bellman
The Black Point Inn
09.2022 - 01.2024
- Bellman running bags to rooms, helping out with weddings, greeting people as they arrive, parking cars
- Escorted guests to assigned rooms and transported luggage.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Notified front desk manager of any guest issues in need of additional attention.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
- Assisted concierge services by offering personalized recommendations for local attractions, restaurants, and activities based on guest preferences.
Dishwasher/Busser
Owl and Elm
01.2021 - 12.2021
- Washed dishes at Owl and Elm and also Bussed tables
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
- Assisted with kitchen prep work to help operations run smoothly and meet customer needs.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
Grounds Keeper
Caswell Farms
05.2019 - 10.2021
- Pick up trash from past weddings, get ready for new weddings
- Supported construction projects by preparing grounds, removing debris, and assisting with site clean-up tasks.
- Maintained aesthetic consistency across multiple properties by following specific design guidelines.
- Ensured the health of plant life by applying appropriate treatments for pests and diseases.
- Improved property aesthetics, performed seasonal planting, and mulching.
Education
Associates In Business Management
Southern Maine Community Collage
South Portland, ME06-2026
High School Diploma -
Greely Highschool
Cumberland, ME06-2024
Skills
- People Pleaser
- Positive Attitude
- Motivated
- Money Handling
- Marketing knowledge
- Sales Strategies
- Customer Service
- Team Leadership
- Problem-Solving
- Organizational Skills
Personal Information
Date of Birth: 08/31/05
Timeline
Bellman
The Black Point Inn
09.2022 - 01.2024
Assistant Manager
The Children's Place
01.2021 - Current
Dishwasher/Busser
Owl and Elm
01.2021 - 12.2021
Grounds Keeper
Caswell Farms
05.2019 - 10.2021
Associates In Business Management
Southern Maine Community Collage
High School Diploma -
Greely Highschool
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