Joshua Feidner

Manager Duties:

• SWA representative selected to work with the MSY Airport Operations Committee for Super Bowl LIX planning and logistics.
• Manager in charge of implementing and overseeing the GO Art application at the MSY station.
• The manager assigned to the Training Department for the hiring, training, and scheduling of ramp agents.
• Assisted in planning bids with Workforce Management to confirm that schedules align with operational needs for supervisors and agents.
• Designated as the signatory for SWA at MSY to handle badging applications and issues, along with Customs and Border Patrol certifications.
• Responsible for monitoring staffing, ensuring safety and compliance procedures are followed, and verifying the quality of work being completed for both above and below wing.
• Actively coordinated with all departments to maintain the station’s on-time performance.
• Drove performance processes by setting goals and objectives, monitoring results against KPIs, and holding responsible parties accountable for results.
• Reviewed staffing in all areas of the operation and verified that overtime is issued and used accordingly.
• Monitor and guide ground support performance to ensure KPIs are met.
• Oversee day-to-day airport operations to create a safe and secure environment, while maintaining compliance and customer service standards.
• Coached and developed agents and supervisors, with a focus on building a diverse bench of future leaders.

• Responsible for monitoring staffing, ensuring safety and compliance procedures are followed, and verifying the quality of work being completed on the ramp.
• Actively coordinated with all departments to maintain the station’s on-time performance.
• Drove performance processes by setting goals and objectives, monitoring results against KPIs, and holding responsible parties accountable for results.
• Reviewed staffing for the ramp, and verified that overtime is issued and used accordingly.
• Monitor and guide ground support performance to ensure KPIs are met.
• Overseeing day-to-day airport operations to create a safe and secure environment, while maintaining compliance, and customer service standards.
• Coached and developed agents and supervisors, with a focus on building a diverse bench of future leaders.

• Investigated any incidents involving damage to aircraft or property during loading and unloading activities.
• Adhered to strict timelines for the turnaround of flights.
• Juggled shift duties, prioritizing immediate tasks to streamline operations.
• Oversaw ramp agents by assessing performance, determining schedules and training on proper procedures.
• Coordinated day-to-day schedules, tasks and positions for ground crew.
• Positioned and pushed aircraft from remote airport locations to specified areas for operation.
• Directed and supervised ramp agents to ensure compliance with safety standards, policies and procedures.

• Responsible for the safe loading, unloading, and sorting of freight and baggage, marshalling of the aircraft, and assisting with pushback and towing of aircraft.
• Worked in various weather conditions to ensure continuous airport operations.

• Responsible for managing a team of 34 claims adjusters, handling automobile injury claims for State Farm policyholders.
• This role involved assisting and overseeing adjusters to ensure proper claim handling.
• Conducting complete file reviews for quality assurance.
• Handling escalations on claim disputes and coverage questions.

• This role involved claim ownership from inception to completion, including determining liability, and settling the total loss of a vehicle when applicable.
• Documenting, handling, and settling medical and personal injury claims for the policyholder resulting from auto accidents.
• Negotiating or settling bodily injury claims and suits with third parties or their legal counsel for injuries resulting from an auto accident caused by policyholders.

• Responsible for handling homeowners' claims for policyholders.
• This role involved claim ownership from inception to completion, including scheduling inspections with appraisers.
• Reviewing and approving estimates.
• Negotiating and approving repair costs with contractors and service providers for the policyholders when disputed.