Joshua Ferguson
Peoria,AZ
Summary
Resourceful Manager offering 12 year history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
12
12
years of professional experience
Work History
Warranty Manager
NuVision Auto Glass
Tempe, AZ
01.2022 - 09.2022
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Defined clear targets and objectives and communicated to other team members.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
Customer Service Representative
Auto Glass America
Scottsdale, AZ
01.2013 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Auto Glass Sales Representative
Auto Glass Shop
Scottsdale, AZ
03.2011 - 01.2013
- Closed sales by overcoming objections, asking for sales, negotiating price and completing purchase contracts,
- Negotiated purchase prices and explained sales, warranty and optional products.
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Answered telephone and email inquiries from potential customers.
- Responded to customer enquiries via telephone and email.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price and options while fielding inquiries from various marketing websites.
Education
High School Diploma -
Higley High School
Gilbert, AZ05.2006
Skills
- Administration and Reporting
- Solution Creation
- Warranty Requirements
- Scheduling and Coordinating
- Accounts Payable and Accounts Receivable
Timeline
Warranty Manager
NuVision Auto Glass
01.2022 - 09.2022
Customer Service Representative
Auto Glass America
01.2013 - 01.2022
Auto Glass Sales Representative
Auto Glass Shop
03.2011 - 01.2013
High School Diploma -
Higley High School
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