Joshua Fernandez
Orlando,FL
Summary
Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on satisfaction and teamwork.
Overview
6
6
years of professional experience
Work History
Application Technician
Threatlocker
Orlando, FL
10.2021 - 06.2024
- Application Lifecycle Management: Proactively update and maintain applications within client environments, ensuring optimal performance and functionality.
- Test Environment Development: Construct robust test environments to validate and enhance the reliability of software solutions.
- Diagnosis and Troubleshooting: Employ advanced diagnostic skills to identify and troubleshoot issues promptly, minimizing downtime and optimizing system performance.
- Hardware Support Expertise: Provide comprehensive hardware support, addressing technical issues and ensuring seamless functionality.
- Patch Tuesday Updates: Execute timely updates of application hashes provided on Patch Tuesday, enhancing security and ensuring the integrity of software components.
- Built-in Application Auditing and Development: Conduct thorough audits of built-in applications, contributing to the enhancement of existing features. Additionally, I had a role in creating new built-in applications for integration into live applications, enriching the user experience for our clients
Deli Clerk
Publix
Orlando, FL
05.2021 - 10.2021
- Provides premier customer service, including greeting customers and answering their questions.
- Maintains Publix’s high standards for freshness and sanitation.
- Sells products by providing customers with information needed to make product-related decisions.
- Fills, maintains, and rotates products and displays.
- Prepares special orders and party trays.
- Operates cash registers, meat and cheese slicers, oven, fryer, microwave, cutting tools, scale, and other Deli equipment.
- Assists with other duties as assigned.
Cashier
Dick’s Sporting Goods
Queens, New York
03.2019 - 05.2021
- Greeted customers when entering or leaving establishment
- Pleasantly dealt with customers to ensure satisfaction
- Handled cash, credit or check transactions with customers
- Scan goods and collect payments
- Ensured pricing is correct
- Issue change, receipts, or refunds
- Redeem coupons
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Make sales referrals by cross-selling products and introducing new ones
- Resolved customer complaints by guiding them and providing relevant information
- Maintained clean and tidy checkout areas
- Keep reports of transactions
- Process returns and check to see if items are damaged
- Answered customers' questions
Mobile Associate, Retail Sales
Sprint Wireless
New York, New York
07.2018 - 11.2018
- Provided a total sales solution to our customers, for any of their wireless/mobility needs
- Selling the value of Sprint's devices, accessories and service plans; maximizing Sprint-customer connections; saving our customers money; and protecting their investment
- Delivering an outstanding store experience that improves customer loyalty and strengthens the Sprint Brand
- Meeting or exceeding key performance objectives
- Accurately setting up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Complied with all operational policies and procedures, including the Sprint Code of Conduct.
Education
High School Diploma -
University High School
Orange City, Florida05.2017
Skills
- Customer Service
- Problem-Solving
- Technical Support
- Clear Communication
- Attention to Detail
- Equipment Operation
- Computer Skills
References
References available upon request
Timeline
Application Technician
Threatlocker
10.2021 - 06.2024
Deli Clerk
Publix
05.2021 - 10.2021
Cashier
Dick’s Sporting Goods
03.2019 - 05.2021
Mobile Associate, Retail Sales
Sprint Wireless
07.2018 - 11.2018
High School Diploma -
University High School