Joshua Fernandez
Orlando,FL
Summary
Collectively over the past 7 years I have covered almost every position in the Hospitality Field. Leadership, Time Management, and Adaptability are some of the skills I excel in, but most of all providing an exceptional guest/client service that leaves an unmatched experience for each guest to remember and come back is something I thrive for. Keeping busy is what keeps me going. I’m looking to branch out and start a new beginning
with my degree in Hospitality Management. I consider myself to be one of the hardest workers you could find that is willing to learn the ins and outs of any company to be a strong addition
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disney College Program Intern
Disney's Animal Kingdom
12.2024 - Current
- Resolved guest concerns or complaints professionally and expediently, upholding Disney''s commitment to excellent service standards.
- Maintained a thorough understanding of Disney brand values while representing the company in an exemplary manner at all times.
- Assisted in creating magical moments for park visitors through engaging interactions and personalized attention.
- Utilized problem-solving skills to address complex guest inquiries or situations, resulting in satisfactory outcomes for both parties.
- Handled cash transactions accurately while adhering to strict financial policies in order to maintain trustworthiness within the program environment.
Restaurant Manager
Nautilus Diner
10.2022 - 01.2025
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Manage cash register (Micros),closing out POS and cash at end of night, employees (making sure employees are up to date with expectations), food orders (making sure orders are delivered on time and are in good quality), kitchen ( making sure staff is handling food correctly and serving the food up to expectations), and making sure customers are content with service and experience while dining. As well as closing the restaurant.
Hotel Management Trainee
AVE by Korman Communities
08.2023 - 11.2024
- Collaborated with team members to ensure seamless guest experience throughout their stay.
- Assisted event planners in coordinating successful events, conferences, and meetings at the hotel.
- Participated in staff training sessions to continuously improve knowledge of industry best practices and trends.
- Internship working in various departments such as housekeeping, maintenance, operations management, and learning how to manage various locations in places such as Tampa, Union (NJ), Somerset (NJ), and their biggest location in Florham Park (NJ).
Front Desk Receptionist
AVE by Korman Communities
02.2023 - 11.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Routed incoming mail and messages to relevant personnel without delay.
Food Preparation Worker
Chatham Sandwich Shop
05.2017 - 03.2020
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
Education
Hospitality Management
County College of Morris
Randolph Township, NJHigh School Diploma -
Chatham High School
Chatham, NJ06-2021
Skills
- Strong teamwork
- Event planning experience
- Leadership qualities
- Time management expertise
- Problem-solving
- Fast learner
- Interpersonal and social skills
- Time management
- Customer service
- Customer assistance
- Multitasking Abilities
Certification
Serve Safe
Languages
Spanish
Native or Bilingual
Timeline
Disney College Program Intern
Disney's Animal Kingdom
12.2024 - Current
Hotel Management Trainee
AVE by Korman Communities
08.2023 - 11.2024
Front Desk Receptionist
AVE by Korman Communities
02.2023 - 11.2024
Restaurant Manager
Nautilus Diner
10.2022 - 01.2025
Food Preparation Worker
Chatham Sandwich Shop
05.2017 - 03.2020
Serve Safe
Hospitality Management
County College of Morris
High School Diploma -
Chatham High School
Similar Profiles
Mariana QuijadaMariana Quijada
Food and Beverage Associate at Disney's Animal KingdomFood and Beverage Associate at Disney's Animal Kingdom
Gabriel JeterGabriel Jeter
College Program Intern at Disney's Animal KingdomCollege Program Intern at Disney's Animal Kingdom
Joseph ReichJoseph Reich
Restaurant Waiter at "Yak and Yeti" at Disney's Animal KingdomRestaurant Waiter at "Yak and Yeti" at Disney's Animal Kingdom