KEITH Tonra
Kissimmee
Summary
Dedicated and guest-focused team member with strong experience in theme park operations, guest relations, and hospitality. Known for efficiency, empathy, and problem-solving, with a proven ability to create memorable guest experiences. Strong communicator and team player with a service-driven mindset. Honored recipient of the Eagle Scout Award, demonstrating commitment, leadership, and integrity.
Overview
5
5
years of professional experience
Work History
Cast Member
Disney's Animal Kingdom
Orlando
11.2024 - Current
- Greet and assist hundreds of guests daily with park information, ticket issues, accessibility accommodations, and special requests.
- Resolve guest concerns with empathy and efficiency, turning challenges into magical moments.
- Trained in ADA policies, use of translation apps for multilingual support, and lost-and-found protocols.
- Frequently recognized by leaders for professionalism, attention to detail, and guest recovery excellence.
Cast Member
Disney World Scooter Rental
Orland
07.2021 - 06.2022
- Operated pontoon boats during nightly fireworks excursions on resort lakes.
- Delivered engaging, informative tours to enhance guest experience.
- Collaborated with crew to ensure safe, seamless, and magical outings.
- Created personalized moments when cruises were rescheduled or canceled.
Sales Associate
Bath and Body Work
Toms River
11.2020 - 07.2021
- Delivered outstanding customer service, assisting guests with product selections and promotions.
- Maintained visual merchandising standards and product organization.
- Used POS systems to process sales, exchanges, and returns.
- Helped increase store revenue through strategic sales approaches and upselling.
Education
Associate of Science -
Ocean County College
Toms River, NJ06-2021
High School Diploma -
Toms River High School East
Toms River06-2017
Skills
- Guest Service Recovery & Communication
- Conflict Resolution & Empathy
- Theme Park Operations & Safety
- Multilingual Support via Translation Tools
- ADA & Accessibility Awareness
- POS & Ticketing Systems
- Public Speaking & Storytelling
- Team Collaboration
Accomplishments
- I am an certified eagle scout
- Volunteer: Community Service & Local Events
Timeline
Cast Member
Disney's Animal Kingdom
11.2024 - Current
Cast Member
Disney World Scooter Rental
07.2021 - 06.2022
Sales Associate
Bath and Body Work
11.2020 - 07.2021
Associate of Science -
Ocean County College
High School Diploma -
Toms River High School East
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