Joshua Ferreira
New York,NY
Summary
Providing a safe, clean and friendly environment, the Concierge plays a vital role in helping a company establish customer loyalty. Leading to resident engagement, satisfaction, and retention. As a Concierge I look forward to becoming the face of a residential and/ or commercial community with the main objective being to meet every individual whom I encounter with remarkable professionalism and customer service. Making a full commitment to leveraging my concierge experience in order to better serve all residents, guest and colleagues alike.
Overview
4
4
years of professional experience
Work History
Concierge
Planned Companies
New York, NY
08.2024 - Current
- Maintain a clean, pleasant, and friendly environment.
- Maintain accurate records of incoming and outgoing packages and deliveries.
- Monitor security systems and cameras.
- Conduct inspections of the property and report any incidents or damages.
Lead Concierge
Firstservice Residential
Miami, FL
11.2022 - 01.2023
- Maintain accurate and complete shift notes and 'pass-on' logs to ensure successful communication through shift changes.
- Collaborate with colleagues to identify and solve any on-site issues that arise.
- Approach all encounters with residents, guests, and colleagues in a gracious, attentive, courteous, and service-oriented manner.
Concierge
Kent Services
New York, NY
12.2020 - 02.2022
- Create a luxury environment and exceed expectations in all hospitality services.
- Communicate resident concerns to property management.
- Arrive at the assigned work location on time and dressed in accordance with the company dress code.
Education
GED -
Wilson High School
Sinking Spring, PA03-2013
Skills
- Communication
- Customer Service
- Time Management
- Computer Proficiency
- Property Management
- Emotional intelligence
Timeline
Concierge
Planned Companies
08.2024 - Current
Lead Concierge
Firstservice Residential
11.2022 - 01.2023
Concierge
Kent Services
12.2020 - 02.2022
GED -
Wilson High School