Joshua Ferreira
Miami,FL
Summary
As a concierge I look forward to becoming the face of a residential and/ or commercial property with the main objective being to meet every individual whom I encounter with remarkable professionalism, hospitality and customer service. With over a decade of concierge experience, I am honored to serve and perform the duties required of me to the best of my ability.
Overview
5
5
years of professional experience
Work History
Lead Concierge
Planned Companies
New York, New York
08.2024 - 02.2026
- Welcome all residents, guests, contractors and visitors with a smile, accompanied by great hospitality and high quality customer service skills.
- Assure that the premises is safe and secure during the entirety of the shift.
- Manually log in all daily activities in the property log book and/or property management software system.
Lead Concierge
Firstservice Residential
Miami, Florida
11.2022 - 01.2023
- Receive, log in and hand out all courier packages during the entirety of the shift.
- Arrive to work on time and dressed according to building dress code.
- Coordinate and communicate all resident maintenance requests with property management and maintenance staff.
Concierge
Kent Services
New York, New York
12.2020 - 02.2022
- Maintain front desk and lobby area clean and organized during the entirety of the shift.
- Receive food deliveries and follow instructions provided by management and/ or each individual resident on how they would like their food delivered.
- Assure that all property rules and regulations are being followed by all residents, staff members, contractors and guest alike.
Education
GED
Reading, PASkills
- Bilingual
- Team leader
- Team orientated
- Customer service
- Emotional Intelligence
- Effective Communicator
Timeline
Lead Concierge
Planned Companies
08.2024 - 02.2026
Lead Concierge
Firstservice Residential
11.2022 - 01.2023
Concierge
Kent Services
12.2020 - 02.2022
GED