GIAN CACERES
Weehawken
Summary
Experienced Lead Concierge with over 15 years in luxury residential and hospitality environments. Proven ability to manage front desk operations, deliver exceptional guest service, handle high-volume requests, and resolve resident concerns with professionalism and discretion. Bilingual, highly organized, and trusted as a first point of contact in high-profile buildings.
Overview
17
17
years of professional experience
Work History
Lead Concierge
Century Towers
Fort Lee
06.2014 - 01.2026
- Served as primary point of contact for residents, guests, vendors, and management in a luxury residential building
- Delivered high-level customer service while maintaining a welcoming, professional front desk presence
- Managed incoming calls, visitor access, package tracking, and mail distribution with accuracy and efficiency
- Coordinated vendor access and building communications while adhering to security protocols
- Resolved resident concerns and complaints through active listening and solution-focused problem solving
- Maintained detailed logs and ensured compliance with building policies and procedures
- Supported training and guidance of concierge staff during shifts as needed
Concierge
Continental Guest Services
New York
03.2009 - 04.2013
- Provided concierge and guest services in a fast-paced residential environment
- Assisted residents and guests with inquiries, directions, and service requests
- Handled front desk operations including calls, deliveries, and visitor management
- Maintained a professional and courteous demeanor at all times
Education
High School Diploma -
North Bergen High School
North Bergen, NJSkills
- Luxury Residential Concierge Services
- Customer & Guest Relations
- Front Desk Operations
- Conflict Resolution
- Mail & Package Management
- Vendor & Visitor Coordination
- Administrative Support
- Microsoft Outlook & Excel
- Time Management & Organization
- Computer Literacy & Typing
- Sales & Service Support
- Bilingual
Personal Information
Work Permit: Authorized to work in the U.S.
Timeline
Lead Concierge
Century Towers
06.2014 - 01.2026
Concierge
Continental Guest Services
03.2009 - 04.2013
High School Diploma -
North Bergen High School