Tenzing Sherpa
Queens,USA
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably as a Lead Concierge at Building Operations. Proven ability in inventory management and effective communication, enhancing guest relations and ensuring safety. Recognized for resolving issues promptly, fostering satisfaction, and maintaining a professional demeanor in fast-paced environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Concierge
Building Operations
Manhattan, NY
06.2023 - Current
- Provided personalized information and recommendations on local attractions, enhancing guest experiences.
- Coordinated mail, luggage, and deliveries, providing timely service that contributed to positive experiences for residents and guests.
- Executed administrative and reception duties, streamlining front desk operations for improved guest interactions.
- Monitored safety protocols in facility, ensuring a secure environment for residents.
Administrative Assistant
Local 813 Teamsters
Long Island City, NY
10.2021 - 02.2023
- Managed phone calls and emails, facilitating timely and effective business correspondence.
- Provided secretarial and office management support, fostering cooperative working relationships.
- Addressed sensitive inquiries and complaints from clients professionally, enhancing client satisfaction.
- Conducted inventory checks, maintaining optimal supply levels for office operations.
Customer Service Specialist
ERMC Aviation
Queens, NY
06.2019 - 03.2020
- Delivered knowledgeable and friendly service to resolve customer issues, ensuring high satisfaction.
- Resolved customer inquiries and concerns to enhance service quality and meet performance benchmarks.
- Streamlined customer service wait times, reducing complaints and improving overall customer experience.
- Offered tailored solutions to new and long-standing customers, addressing concerns effectively.
Education
Bachelor - TECHNOLOGY IN HOSPITALITY MANAGEMENT
NYC COLLEGE OF TECHNOLOGY
BROOKLYNAssociate of Applied Science - Hospitality Administration and Management
LA GUARDIA COMMUNITY COLLEGE
LONG ISLAND CITY09.2020
Skills
- Concierge services
- Guest relations management
- Customer service excellence
- Organizational skills
- Time management
- Inventory management
- Office administration
- File management
- Document retrieval
- Microsoft Office suite
- Office equipment operation
- Technology proficiency
- Problem-solving skills
- Attention to detail
- Communication skills
- Communication techniques
- Professional demeanor
- Time management strategies
Certification
- AHA CPR License, 05/01/23
- Licensed OSHA-30, 05/01/23
Accomplishments
- Awarded 3 times by the Port Authority of NY and NJ for Excellent Customer Service., 2018
- Customer Assistance - Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed.
- Consistently maintained high customer satisfaction ratings.
Languages
- Hindi
- Nepali
- English, Full Professional
- Hindi, Full Professional
- Nepali, Native/Bilingual
Timeline
Lead Concierge
Building Operations
06.2023 - Current
Administrative Assistant
Local 813 Teamsters
10.2021 - 02.2023
Customer Service Specialist
ERMC Aviation
06.2019 - 03.2020
Bachelor - TECHNOLOGY IN HOSPITALITY MANAGEMENT
NYC COLLEGE OF TECHNOLOGY
Associate of Applied Science - Hospitality Administration and Management
LA GUARDIA COMMUNITY COLLEGE