Felicia Glen
Brooklyn,NY
Summary
Experienced concierge with a proven track record of effectively responding to diverse requests from residents and guests. Skilled in accurately assessing individual needs and providing personalized recommendations to ensure maximum satisfaction. Seeking a career opportunity that offers professional growth and advancement within the company, while leveraging strong customer service skills.
Overview
13
13
years of professional experience
Work History
Lead Concierge
The Plex
03.2014 - Current
- Supervised 4 other employees.
- Served as the first point of contact for all activities and emergencies in the building.
- Facilitated and coordinated transportation services for guests.
- Schedule maintenance requests in apartments and around the building.
- Trained new employees.
- Organize the package room and keep inventory up to date.
- Effective with buildinglink and Yardi One system.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed approximately 20+ phone calls and emails daily.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Provided accurate information regarding local attractions, restaurants and activities.
- Maintained high level of professionalism and discretion when dealing with guests.
Security
B&H Photos
01.2012 - 03.2014
- Greet customers upon entry into the store.
- Remained alert at all times and served as the first point of contact for all emergencies.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Performed interior and exterior security patrols and checks.
- Monitored areas for security issues and safety hazards.
- Responded effectively to security incidents and provided guidance regarding security procedures.
- Oversaw safety of guests, employees and and assets by enforcing and regulating security policies and procedures and monitoring and maintaining security systems.
- Managed security staff rotation for position coverage on breaks.
- Followed company, safety, security policies, and procedures.
- Trained security workers on site-specified procedures.
Education
No Degree - Business Administration
Bloomfield College
Bloomfield, NJ01.2012
High School Diploma -
Barringer High School
Newark, NJ06.2009
Skills
- Quality customer service
- Team leader
- Policy enforcement
- Oral and written communications
- Concierge services
- Front desk support
- Professionalism
- Attention to detail
- Problem-solving skills
- Multitasking and Organization
- Mail and packages
- Training employees
Valued Skills
- Always provides quality customer service
- Effective working independently or as a cooperative team member
- Self-motivated, confident, and dedicated to quality work
- Energetic, professional, and reliable
- Extremely well organized and detail-oriented
Timeline
Lead Concierge
The Plex
03.2014 - Current
Security
B&H Photos
01.2012 - 03.2014
No Degree - Business Administration
Bloomfield College
High School Diploma -
Barringer High School
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