Joshua Fitch
Catlettsburg,KY
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering three-year background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Online Seller
Self Employed
Catlettsburg, KY (Remote)
06.2020 - Current
- Processed and tracked orders and shipments to verify accurate and on-time delivery of products.
- Resolve customer disputes courteously to enhance customer satisfaction.
- Created clear, precise and properly detailed product and service information
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Conducted market research and analyzed competitors to identify opportunities and maintain competitive edge.
- Monitored and evaluated sales performance to make informed decisions and improve results.
- Utilized software to automate customer communication and order fulfillment.
- Maintained 100% positive feedback on over 1,000 items sold.
Freelance Computer Technician
Self Employed
Catlettsburg, KY (Hybrid)
06.2016 - 05.2020
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
- Recommended new and replacement hardware and software purchases.
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops.
Education
Associate of Applied Science - Computer And Information Technology
Ashland Community And Technical College
Ashland, KY12.2018
High School Diploma -
Lawrence County High School
Louisa, KY05.2012
Skills
- Multitasking
- Package Tracking
- Online Platforms
- General Marketing
- Pricing Adjustment
- Shipping
- Customer Feedback
- Product Sourcing
- Inventory Management
- Shipping Management
- Organization
- Excellent Communication
- Analytical and Critical Thinking
Certification
- A+ Certification
- IT Fundamentals Certification
- Computer Tech Basic Certification
- Computer Technician Certification
- Security + Certification
- Net+ Certification
- TestOut Client Pro Certification
Timeline
Online Seller
Self Employed
06.2020 - Current
Freelance Computer Technician
Self Employed
06.2016 - 05.2020
Associate of Applied Science - Computer And Information Technology
Ashland Community And Technical College
High School Diploma -
Lawrence County High School