Joshua Fitzgerald
Kalamazoo,MI
Summary
With six years of experience at Bluefish Kitchen & Bar, I’ve developed a knack for multitasking and engaging with guests to create memorable dining experiences. My time as a server and bartender has sharpened my ability to deliver exceptional customer service, and I take pride in the positive feedback I’ve received. Known for my strong work ethic and team player attitude, I have a passion for crafting classic cocktails and a focus on enhancing the guest experience through attentive service. I’m dedicated to fostering a welcoming atmosphere where every guest leaves with a smile.
Overview
9
9
years of professional experience
Work History
Server/Bartender
Bluefish Kitchen & Bar
05.2018 - Current
- Six years' experience serving, bar backing, bartending.
- Seven months bartending both as a team and solo.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs as well as quality of food and drinks,
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Worked with crew members during busy shifts for efficient workflow and great guest experiences.
- Excellent reviews from guests, both online and verbally
- Worked private parties and events (birthdays, bridal showers, wedding rehearsals etc.)
- Have worked out of a till as well as doing till closing duties.
Cashier/Stocker
Tangled Tackled
04.2016 - 11.2017
- Greeted customers entering store and responded promptly to customer needs questions or concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Developed loyal customer base by building strong relationships through exceptional service and communication skills.
Education
High School Diploma -
Manistee High School
Manistee, MI05.2019
Skills
- Strong Work Ethic
- Exceptional customer service
- Guest Engagement
- Memory retention
- Strong multitasking
- Team player attitude
- Cash Register Operation
- Classic cocktails
- Cash Handling
- Service prioritization
Timeline
Server/Bartender
Bluefish Kitchen & Bar
05.2018 - Current
Cashier/Stocker
Tangled Tackled
04.2016 - 11.2017
High School Diploma -
Manistee High School
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