Summary
Overview
Work History
Education
Skills
Timeline
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Joshua Foley

Saratoga Springs,NY

Summary

Motivated and reliable professional with a strong work ethic, a proven track record in high-pressure customer service roles and a solid academic foundation in political science. known for excellent interpersonal skills, adaptability, and a team-first mindset developed through experience with the Miami Heat, Lago by Druthers, and various hospitality positions. skilled in resolving issues, handling diverse crowds and maintaining professionalism in fast-paced environments. Proficient in organizing and managing tasks efficiently, with a talent for staying composed under pressure. Educated at Syracuse University and Florida International University, with a deep interest in government, media, and public communication.

Overview

5
5
years of professional experience

Work History

Guest Greeter

Miami Heat
11.2022 - 06.2024
  • Improved guest satisfaction by providing warm and welcoming greetings to 500 guests upon arrival.
  • Greeted and directed high-profile guests and VIPs to court-side seating, ensuring a positive and welcoming experience.
  • Assisted with ticket issues and de-escalated conflicts.
  • Supported event planning efforts such as placing T-shirts on 20,000 seats.

Beverage Attendant

Lago by Druthers
06.2023 - 08.2023
  • Managed beverage sales and inventory at a lakeside refreshment stand.
  • Upheld high standards of cleanliness, cleaning and organizing beverage backstock areas.
  • Used communication and problem-solving skills to resolve customer complaints.
  • Handled cash and card transactions, and maintained cleanliness of the shop.
  • Oversaw end of day closing procedures.

Busser

Panzas Restaurant
06.2021 - 08.2021
  • Reset and cleaned tables quickly to prepare for new customers.
  • Helped servers with their tasks, including refilling water and attending to guest needs to ensure smooth service.
  • Polished glassware to maintain a high standard of cleanliness and presentation.
  • Transported tables and chairs from the basement and rearranged seating configurations.

Summer Camp Counselor

Saratoga Springs Recreation Center
06.2019 - 08.2019
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Led groups of children safely through variety of camp activities.
  • Supported children by actively listening and offering encouragement.
  • Organized and guided group activities for hundreds of kids by leading, coaching, and participating with campers.
  • Interacted with parents and resolved issues.

Education

Bachelor of Science - Political Science

Syracuse University

Bachelor of Science - Political Science

Florida International University

Skills

  • Patience and composure
  • Team player mentality
  • Reliability and punctuality
  • Problem-Solving
  • Time Management
  • Customer Service
  • Multitasking
  • Active Listening
  • Adaptability and Flexibility
  • Initiative and Self-motivation

Timeline

Beverage Attendant

Lago by Druthers
06.2023 - 08.2023

Guest Greeter

Miami Heat
11.2022 - 06.2024

Busser

Panzas Restaurant
06.2021 - 08.2021

Summer Camp Counselor

Saratoga Springs Recreation Center
06.2019 - 08.2019

Bachelor of Science - Political Science

Florida International University

Bachelor of Science - Political Science

Syracuse University
Joshua Foley