Joshua Ford
Danville,KY
Summary
Proactive Branch Manager with extensive experience in cultivating high-performance cultures and enhancing client relationships. Proven track record in decision-making, risk management, and revenue generation, while guiding teams to maintain top productivity and performance. Bringing strong negotiation and issue resolution skills to drive business growth and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Assistant Vice President, Retail Branch Manager
Farmers National Bank
03.2013 - Current
- Established a high-performance culture within the team by setting clear expectations and providing regular feedback on individual performance contributions.
- Attended weekly meetings and special sessions of Leadership and Executive Leadership Teams and contributed to major administrative initiatives, policies and decisions.
- Fostered strong relationships with key clients, leading to repeat business and a significant increase in customer satisfaction ratings.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Education
No Degree - Financial Planning
Bluegrass Community And Technical College
Lexington, KYSkills
- Decision Making & Judgment
- Issue Resolution Skills
- Negotiation
- Effective relationship building
- Risk Management
- New business pursuits
- Revenue Generation
Accomplishments
Kentucky Bankers Association Graduate - 2024
Values & Purpose Award Winner - 2024
Leadership Boyle County Graduate - 2022-2023
Farmers National Bank Leadership Academy Graduate - 2020
Timeline
Assistant Vice President, Retail Branch Manager
Farmers National Bank
03.2013 - Current
No Degree - Financial Planning
Bluegrass Community And Technical College
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