Joshua Foreman
Blue Spring,MO
Summary
Experienced professional specializing in phlebotomy and regulatory compliance within Biolife Plasma Services. Proven track record of improving team collaboration and data accuracy. Successfully implemented quality control initiatives that enhanced operational efficiency and customer service. Created supportive environments for donors and patients, leading to increased satisfaction levels.
Overview
11
11
years of professional experience
Work History
Lead Plasma Center Tech
Biolife Plasma Services
05.2015 - Current
- Enrolled new donors into center, cataloged and imported information into company database for processing.
- Maintained filing system for management and nursing documentation to ensure organized records.
- Processed donors through Medical Historian department, taking vitals and drawing blood samples.
- Performed phlebotomy for plasma donation, managed multiple donor sections, and monitored for errors.
- Retrieved and processed lab samples for shipment, ensuring compliance with protocols.
- Recorded donation numbers, lab results, and prepared samples for freezer and shipment.
- Collaborated with management on documentation for company system records.
- Executed cleaning and maintenance tasks, including sweeping, disinfecting, and organizing storage.
Rehabilitation Technician
Ignite Medical Resorts
Blue Springs, Missouri
06.2021 - 08.2025
- Facilitated patient exercises to enhance strength and developed home-use programs.
- Established trusting relationships with patients and families, promoting supportive recovery environments.
- Supported patients during therapy sessions, providing motivation for sustained progress.
- Educated patients on proper use of assistive devices to minimize injury risk.
- Participated in staff meetings and training to remain current on best practices.
- Maintained cleanliness by disinfecting equipment after each use, reducing germ spread.
Laboratory Assistant I
Eurfins-Viracor
02.2021 - 06.2021
- Receive incoming shipments and document appropriately
- Examine samples for accuracy and other requirements (sample type, volume, etc.)
- Contact client to resolve sample and/or testing related issues or discrepancies
- Complete correction requests as needed
- Operation of the front end processing automation equipment as assigned by management
- Perform data entry into the Laboratory Information Management System (LIMS)
- Label samples and deliver them to proper area(s)
- Retrieve and re-file samples for testing
- Properly store specimens for short term and long term storage
- Prepare specimens to be shipped and adhere to all applicable shipping requirements
- Aid laboratory personnel in cleaning duties
- Maintain quality control and quality assurance records as required
- Adhere to all quality and safety standards, as well as ensuring compliance with all applicable regulatory agencies
- Adhere to policies and protocols in the lab
- Work closely and communicate with other lab associates to complete daily activities efficiently
- Other duties as assigned by management
Multi-Channel Sales Associate
Best Buy
12.2014 - 05.2015
- Receive inbound customer calls and directing to them to requested department Handling sales transactions in person, via phone and online purchase support
- Provided customer add-ons such as credit cards, tech support services, auto-mechanic service appointment, and extended warranties
- Provide excellent customer service using various methods and tools such as developing rapport and creative use of store products for demonstration to provide customer experience
- Educate customers on latest products, services and promotions
- Retrieve products from sales floor for customer holds and update inventory log ensuring accurate count
- Manage larger corporate mass purchases and set up business accounts
- Reviewed performance goals and adapt new methods for sales success and challenges
- Mentored junior associates on best practices for multi-channel selling activities contributing towards team success.
Senior Support Spec.
H&R Block
Kansas City, Missouri
- Provided technical support to internal and external clients via phone, email, and chat.
- Interpreted client needs, applying software solutions and troubleshooting skills for effective resolutions.
- Collaborated with H&R Block colleagues to diagnose issues and implement timely solutions.
- Installed software remotely and performed updates to comply with safety protocols.
- Followed established procedures to address inquiries and resolve concerns efficiently.
- Managed client communications using incident handling and quality measurement protocols.
- Documented and tracked client interactions accurately through software systems.
- Maintained up-to-date technical knowledge of supported products to enhance support capabilities.
Education
High School Dip -
Truman High School
Independence, MO05.2007
Some College (No Degree) - Audio Engineering
Metropolitan Community College
Lee's Summit, MOSkills
- GLP and GCP expertise
- Phlebotomy techniques
- Medical documentation
- Sample processing
- Quality control
- Team collaboration
- Regulatory compliance
- Customer service
- Data entry accuracy
- Computer proficiency
- Customer service excellence
- Sales strategy formulation
- Collaborative teamwork
- Effective problem-solving
- Remote support capabilities
- Ticket management systems
Languages
English
Volunteer work
- Regular religious services musician and leader
- church plant assisting and planning
References
Katherine Loomis
Director of Business Development
katie@patricklentzentertainment.com
720-252-5780
Elizabeth Hannaman
Physical Therapist Assistant
816-419-0311
Dionne Homeycutt
Center Supervisor/SLPCT
Dionnehoneycutt213@gmail.com
816-808-0872
References
References available upon request.
Timeline
Rehabilitation Technician
Ignite Medical Resorts
06.2021 - 08.2025
Laboratory Assistant I
Eurfins-Viracor
02.2021 - 06.2021
Lead Plasma Center Tech
Biolife Plasma Services
05.2015 - Current
Multi-Channel Sales Associate
Best Buy
12.2014 - 05.2015
Senior Support Spec.
H&R Block
High School Dip -
Truman High School
Some College (No Degree) - Audio Engineering
Metropolitan Community College