Joshua Fortune
Pensacola,FL
Summary
Recently graduated Summa Cum Laude from the University of West Florida with a Bachelor of Arts in Political Science / Pre-Law. Worked for State Farm as a receptionist, customer care representative, and sales associate for over two years. Responsibilities with State Farm included a heavy volume of inbound and outbound calls to customers, collaboration with other agent team members to bring the most efficient and highest quality service to our clients through refined service and sales techniques, and detailed knowledge of products and laws to help our team issue more business through State Farm's underwriting department. Other work experience includes jobs as a freelance musician, and some administrative responsibilities while studying at university.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Associate/Customer Service Representative
John Shaffer State Farm
Pensacola
01.2022 - 12.2023
- After graduating from UWF, obtained 4-40 FL CSR (Customer Service Representative) License to become a licensed agent team member
- After obtaining license, was promoted to Sales Assistant/CSR.
- During term as a Sales Assistant, obtained 2-20 Property and Casualty General LInes Agent license and was promoted to Sales Associate.
Receptionist
John Shaffer State Farm
Pensacola
09.2021 - 03.2022
- Started in September of 2021 as a receptionist while attending the University of West Florida (UWF).
Guitarist/Cantor
St. Ann Catholic Parish
Gulf Breeze
01.2020 - 01.2021
- Regularly participated in Mass as an acoustic guitarist and cantor for multiple Sunday services
- As needed, performed at funeral and wedding services held at the parish.
Choral Director's Assistant (Volunteer)
Ferry Pass Middle School
Pensacola
01.2016 - 01.2019
- Administrative work such as managing music, instruments, and other supplies for the choir
- Often led rehearsals and directed small, specialized ensembles for performances.
Office Assistant
Scenic Heights Elementary School
Pensacola
01.2017 - 01.2018
- More administrative work with office/classroom supplies
- Often preparing classrooms over the Summer before the following school terms.
Student Teacher
Helen Caro Elementary School
Pensacola
01.2019
- During my time as a Music Education major at the University of West Florida, this was a required position to obtain a certain amount of observation hours of an elementary school music teacher.
Education
B.A. in Political Science/Pre-Law -
University of West Florida
Skills
- Complex Problem-Solving
- Processing Payments
- Customer Needs Assessment
- Sales Expertise
- Customer Assistance
- Product Knowledge
- Dispute Mediation
- Engaging With Diverse Customers
- Strong Communication and Interpersonal Skills
- Excellent Written and Verbal Communication
- Team Cooperation
- Adaptable and Flexible
- Attention to Detail
- Documentation and Reporting
- Creative Thinking
Awards
- Mattie May Kelly Musical Educational Scholarship, University of West Florida (2019-2020)
- Florida Academic Scholarship, Washington High School (2019)
- Senior Academic Math Award, Washington High School (2019)
- FMEA (Florida Music Education Association) All-State Choral Ensemble (2015, 2016, 2017, 2018, and 2019)
- College of Arts, Social Sciences & Humanities Outstanding Undergraduate Student Award, University of West Florida (2022)
Certification
- 2-20 Propert and Casualty General Lines Agent
References
References available upon request.
Timeline
Sales Associate/Customer Service Representative
John Shaffer State Farm
01.2022 - 12.2023
Receptionist
John Shaffer State Farm
09.2021 - 03.2022
Guitarist/Cantor
St. Ann Catholic Parish
01.2020 - 01.2021
Student Teacher
Helen Caro Elementary School
01.2019
Office Assistant
Scenic Heights Elementary School
01.2017 - 01.2018
Choral Director's Assistant (Volunteer)
Ferry Pass Middle School
01.2016 - 01.2019
B.A. in Political Science/Pre-Law -
University of West Florida
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