Joshua Fouts
Magnolia,TX
Summary
I am a highly motivated, customer satisfaction oriented and goal driven person. Every day I come to the office keeping 3 core business values as my daily foundation. First, is to always put the needs of customers first. A customer's satisfaction, retention and recommendation to others are what keeps a business growing. Secondly, always be an example for your team by being the hardest worker in the room. There are always situations that occur in business that are not controllable. However, your effort and attitude is. Lastly, be a student of your numbers. This includes KPI's, individual/team gross and much more that will allow you to see areas with opportunities for improvement or to just stay goal driven.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Service Manager
Jaguar Land Rover Houston North
Houston, TX
08.2022 - Current
- Meet with clients to discuss service needs and offer available solutions.
- Resolve escalated client concerns, turning potentially negative experiences into opportunities for gaining a loyal client.
- Hired, trained and supervise a team of service members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Coordinated warranty claims processing, advocating on behalf of clients to ensure prompt resolution of covered repairs or replacements.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
Service Advisor
Jaguar Land Rover Houston North
Houston, TX
06.2019 - Current
- Maintain high client satisfaction standards to meet or exceed expectations.
- Consistently met or exceeded monthly gross targets by upselling relevant products/services when appropriate.
- Coordinated effectively with technicians and clients ensuring seamless communication throughout the entire service process.
- Educated clients on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
General Manager
The Zoo Health Club
12.2016 - 05.2019
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Interacted with members to create a positive culture and create relationships that resulted in member retention.
Skills
- Customer Service
- Problem-Solving
- Goal-Oriented
- KPI Monitoring
- Outgoing and Energetic
- Relationship Building
- Multitasking and Organization
- Reliable and Responsible
- Team Leadership
Accomplishments
- Finished 2023 ranked 9th in The United States for my position.
- Land Rover Service MVP for 2023.
- Guild Competition Nominee.
- Top monthly gross producer for nearly 2 years consecutively.
Certification
- Sonic Automotive Fixed Operations Academy
Timeline
Service Manager
Jaguar Land Rover Houston North
08.2022 - Current
Service Advisor
Jaguar Land Rover Houston North
06.2019 - Current
General Manager
The Zoo Health Club
12.2016 - 05.2019