Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

JOSHUA FRANCIS

Fort Myers,Fl

Summary

Goal-oriented professional from Fort Lauderdale with extensive experience balancing full-time work and education. Known for persistence and a strong commitment to career advancement and development. Seeking to grow within a company, I bring a determined mindset and a focus on achieving goals. Adept in customer service, multitasking, and prioritizing tasks, with excellent computer, technology, and communication skills. Proficient in Microsoft Office and office equipment, and recognized for attention to detail and problem-solving abilities.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Enterprise Rent-a-car
Southwest international
12.2022 - Current
  • Demonstrated product knowledge to provide accurate information and promote upselling opportunities
  • Managed high volume of customer while maintaining professionalism and efficiency in handling customer requests
  • Resolving customer complaints ensuring to take care any issues in a timely manner to keep the customer retention
  • Proficient in Microsoft applications to assist the company and customers.

Youfit gym
Lauderdale lakes, Fl
12.2021 - 08.2022
  • I analyzed customers reasonings for coming to the gym and offer them a membership that would suit their life style, and their goals
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Delivered friendly and knowledgeable support to current and prospective customers
  • Managed customer complaints and rectified issues to complete satisfaction.

Hollister
Sunrise, Fl
06.2019 - 03.2020
  • Carried out duties within fast-paced retail environment, providing organized stocking methods and plans
  • Communicated with customers to answer questions
  • Assisted customers with product, promotion and policy information
  • Updated products with new pricing or temporary promotion signs to increase sales.

Education

Associate Of Science - Management And Administration

FLORIDA SOUTHWESTERN STATE COLLAGE
Fort Myers

High school diploma -

PIPER HIGH SCHOOL

Skills

  • Customer service
  • Team Player
  • Multitasking
  • Computer skills
  • Attention to detail
  • Technology skills
  • Problem-solving
  • Using office equipments
  • Communication
  • Microsoft Office knowledge

Languages

Creole
Native or Bilingual

Timeline

Customer Service Representative

Enterprise Rent-a-car
12.2022 - Current

Youfit gym
12.2021 - 08.2022

Hollister
06.2019 - 03.2020

Associate Of Science - Management And Administration

FLORIDA SOUTHWESTERN STATE COLLAGE

High school diploma -

PIPER HIGH SCHOOL
JOSHUA FRANCIS