Joshua Frederick
Chattanooga,TN
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
18
18
years of professional experience
Work History
Sales Associate
Mike’s Appliance Center
Cleveland, TN
12.2025 - 03.2026
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Established rapport with potential customers through cold calling and presenting product offerings tailored to their needs.
- Developed customized presentations for prospective clients that highlighted key product features most relevant to their specific needs.
- Established new accounts through cold calling and personal visits to potential customers.
Outside/Account Manager, Inside Sales
Direct Flooring
Chattanooga, TN
03.2025 - 10.2025
- Developed and maintained strong client relationships to drive sales growth.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
- Recorded accurate and efficient records in customer database.
- Negotiated terms and contracts with clients to maintain profitable sales.
- Built strong relationships with clients to drive repeat business and referrals.
Server
Boathouse Grill
Chattanooga, TN
02.2025 - 03.2025
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Improved dining experience by providing prompt, attentive service to guests.
Senior Sales Associate
Ashley Furniture Homestore
Chattanooga, TN
02.2024 - 01.2025
- Developed strong product knowledge to address customer inquiries and resolve issues efficiently.
- Enhanced customer engagement through tailored product recommendations and active listening.
- Built relationships with customers to encourage repeat business.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Full Store Sales Manager
Furniture Row
Chattanooga, TN
08.2014 - 07.2023
- Created employee schedules to align coverage with forecasted demands.
- Recruited, hired and trained 50 associates to develop into productive team members with excellent product knowledge.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed day-to-day staffing and handled scheduling for all store employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Mentored team members to enhance professional development and accountability in workplace.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Head Bartender
Logan’s Roadhouse
Chattanooga, TN
05.2008 - 07.2014
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar presentable and well-stocked to meet customer needs.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Obtained cash bank and stocked service bar to prepare for operation.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
Education
Chattanooga State Community College
Chattanooga, TNHigh School Diploma -
Chattanooga Central High School
Chattanooga, TnSkills
- Team Leadership
- Customer Relationship Management
- Interviewing and Hiring
- Training and Staff Development
- Coaching and Mentoring
- Customer Service
- Managing Employee Relations
- Managing Operations and Efficiency
- Persuasive Negotiations
- Sales Expertise
- Compelling Leadership Skills
- Analytical Problem Solver
- Client Base Retention
- Shipping and Receiving Oversight
Timeline
Sales Associate
Mike’s Appliance Center
12.2025 - 03.2026
Outside/Account Manager, Inside Sales
Direct Flooring
03.2025 - 10.2025
Server
Boathouse Grill
02.2025 - 03.2025
Senior Sales Associate
Ashley Furniture Homestore
02.2024 - 01.2025
Full Store Sales Manager
Furniture Row
08.2014 - 07.2023
Head Bartender
Logan’s Roadhouse
05.2008 - 07.2014
Education
Chattanooga State Community College
High School Diploma -
Chattanooga Central High School