Joshua Freeman
Dover,DE
Overview
3
3
years of professional experience
Work History
Substitute Teacher
Capital School District
03.2025 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Fulfillment Associate
Sam’s Club
08.2024 - 02.2025
- Collaborate with associates to ensure orders are being picked and taking out to customers in a timely manner
- Exceeded customer expectations by going above and beyond to ensure fast, accurate, and courteous service throughout the entire fulfillment process.
- Enhanced customer satisfaction by accurately fulfilling orders within tight deadlines.
- Collaborated with team members to ensure seamless communication and coordination of curbside orders.
- Maintained a clean, organized workspace to efficiently process orders in a fast-paced retail environment.
Crew Member
McDonald’s
02.2023 - 08.2024
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Maintained restaurant cleanliness through regular cleaning duties such as sweeping, mopping, and wiping down surfaces.
- Handled customer complaints professionally, resolving issues promptly to ensure customer satisfaction.
Shift Lead
Papa John’s
09.2022 - 03.2023
- Cooperated with coworkers to improve customer experience and manage storefront.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Completed store opening and closing procedures and balanced tills.
- Enhanced workplace efficiency by assisting in the preparation of meals and ensuring timely food service.
Education
High School Diploma -
Middletown High School
Middletown, DE06.2018
Skills
- Organizational Expertise
- Time Management Proficiency
- Financial Handling Accuracy
- Customer Service Excellence
Timeline
Substitute Teacher
Capital School District
03.2025 - Current
Fulfillment Associate
Sam’s Club
08.2024 - 02.2025
Crew Member
McDonald’s
02.2023 - 08.2024
Shift Lead
Papa John’s
09.2022 - 03.2023
High School Diploma -
Middletown High School
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