Katie Walters
Holmen,WI
Summary
Results-driven professional with expertise in hospitality and social services. Proven ability to enhance operational efficiency and optimize work environments through effective policy execution. Strong track record of driving team performance and achieving organizational goals while managing complex tasks. Delivers exceptional outcomes consistently.
Overview
10
10
years of professional experience
Work History
Substitute Special Education Teacher and Paraprofessional
School Districts of Holmen and Onalaska, WI
, WI
03.2021 - Current
- Monitored and supported students with disabilities to effectively implement IEPs.
- Administered instructional and behavioral reinforcements to enhance learning for individual students and small groups.
- Maintained a safe and orderly environment while establishing and reinforcing school and classroom routines.
- Collaborated with parents and staff to enhance student learning experiences.
- Implemented behavioral management strategies to support classroom dynamics.
- Conducted assessments to evaluate student progress and adjust instruction.
General Manager & Co-owner
Walt's Restaurant and Tavern
Bangor, WI
10.2023 - 09.2024
- Successfully implemented and managed new Point of Sale (POS) systems, ensuring smooth and efficient transaction processing, and data accuracy.
- Conducted regular staff training sessions to enhance service quality.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Built and maintained loyal, long-term customer relationships through effective account management.
Starbucks Food Service Team Lead
Target Corporation
Onalaska, WI
02.2020 - 02.2021
- Coached team to meet standards, alleviating ambiguity and confusion to enhance team performance and ensure guest satisfaction.
- Collaborated with other team leads and executive team leads to provide guests with a cohesive and positive experience.
- Created and managed documents using MS Word, Excel, and PowerPoint, along with the company database and online applications.
Business Consultant
Fresh Alternatives
S. Saint Paul, MN
01.2016 - 03.2020
- Evaluated restaurant performance compared to company policies and procedures, analyzed sales and cost data, and provided specific customized direction to improve in these areas.
- Resolved conflicts through effective communication and negotiation with stakeholders.
- Interacted, advised, and operationally aligned with 30+ franchisees, regional managers, and restaurant managers monthly, making it necessary to read and anticipate different management and communication styles to produce desired results.
Education
Bachelor’s of Science - Public Administration
University of Wisconsin La Crosse
La Crosse, WI02-2026
Associate of Arts -
College of Lake County
Grayslake, IL01-2013
Skills
- Guest service excellence
- Customer experience enhancement
- Verbal and written communication
- Public-facing roles
- Adaptability
- Organizational expertise
- Time optimization
- Multitasking
- Team leadership
- Policy execution
- Goal setting
- Accountability
- Effective communication
- Decision-making
References
- Laura Peaslee, Head of Kitchen Operations, Walt’s Event Center, (608) 448-2487
- Steve Monk, Head of Operations, Fresh Alternatives, (612) 819-6665
- Sarah Ormes, Special Education teacher, Onalaska HS, (979) 587-3833
Timeline
General Manager & Co-owner
Walt's Restaurant and Tavern
10.2023 - 09.2024
Substitute Special Education Teacher and Paraprofessional
School Districts of Holmen and Onalaska, WI
03.2021 - Current
Starbucks Food Service Team Lead
Target Corporation
02.2020 - 02.2021
Business Consultant
Fresh Alternatives
01.2016 - 03.2020
Bachelor’s of Science - Public Administration
University of Wisconsin La Crosse
Associate of Arts -
College of Lake County