Joshua Fricke
Slidell,LA
Summary
Skilled Customer Returns Processor with Five months of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking Roustabout position. Offering excellent communication and good judgment.
Overview
4
4
years of professional experience
Work History
Returns Processor
Rooms To Go Distribution Center
Peral River, LA
05.2022 - Current
- Unloaded, inspected and stored damaged and returned products.
- Distributed returned merchandise to appropriate store departments or palletized for liquidation.
- Collaborated with team members to facilitate returns quickly and provide outstanding customer service.
- Adhered to company safety guidelines to minimize warehouse accidents.
- Increased productivity through streamlined processes and system efficiency.
- Lifted up to 80 pounds at once and used forklift to move heavier loads.
Warehouse Worker
Paul Bounds Inc
Picayune, MS
10.2019 - 05.2022
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded and moved material to and from storage and production areas.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Checked packages and merchandise for damage and notified vendors.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Performed general housekeeping and cleaning tasks.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Consistently lifted materials weighing as much as 200 pounds.
- Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Operated company vehicles and heavy equipment with focus on safety and risk management.
Night Shift Closer
McDonald's Restaurant
Pearl River, LA
12.2018 - 10.2019
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Managed overstocking, restocking and inventory control procedures during closing shift.
- Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
Slicer Operator
Firehouse Subs
Slidell, LA
05.2017 - 07.2017
- Kept equipment clean and maintained in order to meet requirements.
- Maintained appropriate levels of abrasive compound to support adequate cutting speeds and accurate cuts.
- Stood for long hours, frequently reached or bent and lifted up to 50 pounds regularly to carry out daily tasks.
- Kept work areas organized, clean and free of safety hazards.
- Operated cutting machine according to all safety protocols.
- Used machinery with standardized approach to maximize quality of cuts.
- Collaborated with team members to achieve target results.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Maintained energy and enthusiasm in fast-paced environment.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
Crew Member
Firehouse Subs
Slidell, LA
08.2016 - 01.2017
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health and safety standards and procedures.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Trained new team members on procedures, customer service and sales techniques.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Stocked shelves to organize aisles in assigned department.
- Supported great dining and meal experiences for guests.
- Assisted other team members to achieve goals.
Education
Associate of Arts - Criminal Justice
Pearl River Community College
Poplarville, MS05.2021
High School Diploma -
Salmen High School
Slidell, LA05.2017
Skills
- Cooperative Attitude
- Shipment Procedures
- Merchandise Packaging
- Work Task Prioritization
- Product Location
- Performance Goals
- Sweeping and Mopping
- Company Guidelines
- Training Junior Team Members
- Basic Mathematical Calculations
- Preventive Maintenance
- Professional Relationships
Languages
English
Native or Bilingual
Timeline
Returns Processor
Rooms To Go Distribution Center
05.2022 - Current
Warehouse Worker
Paul Bounds Inc
10.2019 - 05.2022
Night Shift Closer
McDonald's Restaurant
12.2018 - 10.2019
Slicer Operator
Firehouse Subs
05.2017 - 07.2017
Crew Member
Firehouse Subs
08.2016 - 01.2017
Associate of Arts - Criminal Justice
Pearl River Community College
High School Diploma -
Salmen High School
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