Joshua Friesen
Lincoln,NE
Summary
Proven track record in enhancing team collaboration and customer relationships, notably at Celerion Clinical Research. Expert in applying predictive bio-analytics and complex problem-solving to exceed business goals. Highly experienced Scheels sales associate known for exemplary team-building and product oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results. Demonstrates exceptional multitasking, communication, and product knowledge achieving significant improvements in customer service and bioanalytical operational efficiency. Skilled in both technical and interpersonal domains, ensuring project success and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Production Support Assistant
Celerion Clincial Research
06.2023 - Current
- Support analysts and instrumentation teams by developing chemical reagents, aliquoting blood/plasma samples, disposing old test batches, and providing a service where ever is necessary.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
- Managed multiple projects simultaneously while adhering to strict deadlines and quality standards.
- Frequently inspected production area to verify proper equipment operation.
- Reduced errors in data entry, instituting rigorous quality control checks.
- Collected, arranged, and input information into database system.
Sales Associate
Scheels Sporting Goods
06.2021 - Current
- Provide professional and positive first impressions to welcome existing, new, and potential customers representing the company's values.
- Help customers locate products and checked store system for merchandise all while promoting a casual shopper into a customer through product knowledge and solutions to meet the shopper's needs.
- Greet and engage with customers to build lasting relationships and offer assistance through selling techniques with selecting merchandise, finding accessories and completing purchases based on their needs, specifications, and regulations.
- Maintain a calm demeanor and professionally manage issues in busy, high-stress situations, fielding customer complaints and facilitating negotiations, resolving issues and reaching mutual conclusions.
- Develop and maintain strong working relationships with professionals within assigned territories to collaboratively reach goals consistently, provide customer feedback to each other, and recommend operational changes to meet trends.
- Generate new sales leads to achieve and exceed company monthly sales goals.
- Maintain current knowledge of evolving changes in marketplace.
- Develop, maintain, and utilize diverse client bases and perspectives.
- Attend monthly sales meetings and quarterly sales trainings.
Education
Bachelor of Science - Biology
Nebraska Wesleyan University
Lincoln, NE05.2024
Skills
- Listening Skills and Verbal, Written Communication
- Complex Problem-Solving and Corrective Resolution
- Multitasking and Planning Strengths
- Time Management
- Product and Service Sales
- Social Perceptiveness
- Adapt to Diverse Groups
- Customer Service
- Hospitality and Accommodation
- Teamwork and Collaboration
Additional Information
Volunteer:
- Location: Bryan Medical Center East Campus
- Position: Wayfinder
- Time: 7/10/19 to 7/21/21
- At least once a week for two hours
- Description: Transferred and directed patients and visitors throughout the hospital. Transferred tools, supplies, documents, and supplements throughout the facility as directed. Maintained a clean and welcoming environment. Maintained and cleaned supplies, tools, and machines.
- Learned: Multitasking, Listening, and Communication Skills, Problem Solving, Cultural Awareness Skills, Hospitality, Patience, and Teamwork/Team communication
Volunteer:
- Location: CHI Health Saint Elizabeth
- Position: Emergency Room Assistant
- Time: 6/5/23 to 3/26/24
- At least once a week for four hours
-Description: Directed patients and visitors throughout the emergency room and hospital. Transferred food, linen's, vials, syringes, and other supplies to patient rooms as requested. Cleaned rooms after patients were discharged getting them sanitized and prepared for the next patient. Restocked medical supplies in rooms and nurses stations.
-Learned: Multitasking, Time-management, Medical Terminology and Protocols, Communication, Empathy, Hospitality, Patience, Diligence, and Teamwork
Teachers Assistant
- Postilion: College Physics Teachers Assistant:
- Location: Bryan College of Health
- Time: Spring Semesters Since 2021
- Monday and Wednesday 6-9pm
- Description: Assisted the professor with set up and taking down of lab experiments and answered questions from students
Physicist Assistant
- Location: Multiple Medical Facilities
- Time: Varied
- Description: Assisted medical physicist with area surveys, and basic x-ray machine testing with survey report generations
Timeline
Production Support Assistant
Celerion Clincial Research
06.2023 - Current
Sales Associate
Scheels Sporting Goods
06.2021 - Current
Bachelor of Science - Biology
Nebraska Wesleyan University
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