JOSHUA GAMBOA
ASTORIA,NY
Summary
Motivated individual with experience in customer service, sales and stock. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing a smooth customer experience. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
9
9
years of professional experience
Work History
Sales Associate
Bond No. 9
New York, NY
05.2024 - Current
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
Store Manager
Extra Butter
Long Island City, NY
08.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Managed in store releases and raffles for tier 0 product
- Oversaw all visual merchandising for the Long Island city location
STORE MANAGER
Packer Shoes
Teaneck, NJ
02.2021 - 08.2023
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Trained new employees on proper protocols and customer service standards.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Researched current fashion trends to create on-trend looks for editorial and commercial projects.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
STYLE ADVISOR / PERSONAL SHOPPER
Saks Fifth Avenue
01.2018 - 03.2020
- Led entire client shopping experience, putting together ensembles, and providing styling tips that were personalized.
- Identified and sourced garments, footwear and accessories to create dynamic and fashion-forward styles.
- Managed wardrobe and accessory collections, keeping items in pristine condition.
- Researched current fashion trends to create on-trend looks for mannequins and visual merchandising.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Listened to customer needs and desires to identify and recommend optimal products.
SALES / STOCK ASSOCIATE
FLIGHT CLUB NYC
11.2015 - 01.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
High School Diploma -
Essex Street Academy
New York, NY06.2016
Skills
- Delivery Management
- Consultative Selling Techniques
- Client Satisfaction
- Customer Order Management
- Staff Management
- Closing Procedures
- Shipping and Receiving Oversight
- Customer Buying Trends
- Computerized Inventory Management
- Customer Buying Habits
- Boutique Oversight
- Fashion Trends Understanding
- Shipment Processing
- Cash Register Operations
- Showroom Displays
- Store Management
- Product Merchandising
- Visual Displays
- Sales Training
- POS System Operations
- Store Merchandising
Timeline
Sales Associate
Bond No. 9
05.2024 - Current
Store Manager
Extra Butter
08.2023 - 05.2024
STORE MANAGER
Packer Shoes
02.2021 - 08.2023
STYLE ADVISOR / PERSONAL SHOPPER
Saks Fifth Avenue
01.2018 - 03.2020
SALES / STOCK ASSOCIATE
FLIGHT CLUB NYC
11.2015 - 01.2017
High School Diploma -
Essex Street Academy