Joshua Garcia
LAS VEGAS,NV
Summary
Prior to being given the chance to work at Mandalay Bay, I began my career in the hospitality industry at Del Taco in a very small role. Over my professional adventure, I have advanced significantly and acquired a wide range of skills. Despite my gratitude and self-assurance over my work ethic, I am now keen to expand my skill set. Even if I cannot satisfy the requirements for a number of the careers I've applied to, I believe I can triumph over my predicament.
Overview
6
6
years of professional experience
Work History
Server
RIRA- Mandalay Bay
Las Vegas, NV
04.2021 - Current
- Inform patrons about the menu's standout dishes and daily offerings.
- Recorded meal selections and transactions in microsystem to deliver prompt service.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- In order to accommodate for the dietary requirements, allergies, and other preferences of my customers, I have committed over 75 menu items to memory.
- Swiftly and successfully resolved conflict, resulting in customer satisfaction 100 percent of the time.
- Applied effective communication techniques to ensure a seamless delivery with the culinary crew, hosts, bussers, and others.
- Promoted premium cocktails, appetizers, and desserts to maximize sales.
- Upheld and monitored high standards of sanitation in accordance with health department regulations.
- Checks were made out, itemizing the overall cost of the dinner including any applicable taxes, and distributing the bills as needed.
Service Assistant
BJ's Restaurant & Brewhouse
Las Vegas, Nevada
01.2020 - 06.2020
- Following the guests' meal, I inspected the tables and took away all the plates, glasses, and cutlery.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Used company-approved cleaning supplies to sanitize kitchen areas.
- Cleaned and sanitized menus, tables and chairs when appropriate.
- Stocked customer service stations with paper products or beverage preparation items.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
Cafe Barista(Seasonal)
Target
Las Vegas, NV
10.2019 - 01.2020
- Performed regular maintenance tasks on brewing equipment or blenders.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Created complex, hand-crafted beverages based upon customer preferences.
- Operated commercial espresso machines to produce high-quality drinks.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
Drive-Thru Cashier
Del Taco
Las Vegas, NV
03.2018 - 04.2019
- Arranged and sustained a well-stocked drive-through station to cater to patron needs.
- Counted and balanced cashier drawers.
- Worked quickly to process payments, handle inquiries, and document orders in order to maintain a high volume line with excellent customer satisfaction.
- Aided in packaging takeout orders.
Education
Associate of Science - Nursing
College of Southern Nevada
Las Vegas, NVSkills
- Order Management
- Special Dietary Requirements
- Dish Preparation
- High-Volume Dining
- Item Promotion & Sales Expertise
- Providing Guidance and Encouraging Others' Development
- Prosperous Under Duress
Accomplishments
Work Achievements
- Multiple victories in sales competitions.
- Direct handwritten mail from customers to my workplace expressing profound gratitude.
- Achieving and conquering seven positions in one year.
College Achievements
- Nevada Promise Scholarship
- Millenium Scholarship
- High Ranking GPA
References
References available upon request.
Timeline
Server
RIRA- Mandalay Bay
04.2021 - Current
Service Assistant
BJ's Restaurant & Brewhouse
01.2020 - 06.2020
Cafe Barista(Seasonal)
Target
10.2019 - 01.2020
Drive-Thru Cashier
Del Taco
03.2018 - 04.2019
Associate of Science - Nursing
College of Southern Nevada
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