Joshua Garrett
Austin
Summary
Enthusiastic Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
20
20
years of professional experience
Work History
Independent Insurance Adjuster
Alacrity Solutions/State Farm
02.2023 - 11.2023
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
- Organized, planned and documented materials for Total Loss Auto Claims.
Independent Insurance Agent
Alacrity Solutions/Liberty Mutual
10.2022 - 01.2023
- Investigated and processed claims swiftly to keep customers satisfied.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Organized, planned and documented materials for Full File Handling Auto Claims
Independent Insurance Adjuster
Alacrity Solutions/State Farm
01.2022 - 07.2022
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Verified insurance claims and determined fair amount for settlement.
- Organized, planned and documented materials for Total Loss Auto Claims.
Independent Insurance Adjuster
Pilot Catastrophe Services/Allstate
09.2021 - 10.2021
- Answered customer questions regarding deductibles.
- Researched and analyzed policy contracts to verify proper payment of claims.
- Evaluated insurance policies and analyzed damages to determine coverage.
- Organized, planned and documented materials for Hurricane Ida Property Claims.
General Manager
Raising Canes
06.2015 - 01.2021
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
- Supported regulatory compliance by overseeing all audits to verify protocol adherence.
General Manager
Chipotle Mexican Grill
10.2003 - 03.2015
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Developed effective business plans to align strategic decisions with long-term objectives.
- Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
Education
Communications -
University Of Texas
Austin, TXSkills
- Proven cost-control expert
- Sales and marketing
- Results-oriented
- Skilled problem solver
- Client relations strength
- Customer expectations management
Timeline
Independent Insurance Adjuster
Alacrity Solutions/State Farm
02.2023 - 11.2023
Independent Insurance Agent
Alacrity Solutions/Liberty Mutual
10.2022 - 01.2023
Independent Insurance Adjuster
Alacrity Solutions/State Farm
01.2022 - 07.2022
Independent Insurance Adjuster
Pilot Catastrophe Services/Allstate
09.2021 - 10.2021
General Manager
Raising Canes
06.2015 - 01.2021
General Manager
Chipotle Mexican Grill
10.2003 - 03.2015
Communications -
University Of Texas
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