Joshua Gay
Erie,PA
Summary
Driven by a results-focused approach, I leveraged my expertise in field operations and professional communication at Spectrum to enhance system performance and customer satisfaction. My ability to manage workplace safety and perform diagnostic testing led to significant achievements in equipment reliability and client trust. Skilled in both technical troubleshooting and empathetic customer interactions, I consistently exceed expectations.
Overview
7
7
years of professional experience
Work History
Field Technician
Spectrum
10.2022 - Current
- Communicated with supervisor to report progress, discuss issues and seek guidance.
- Kept detailed records of field measurements and data.
- Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
- Minimized potential hazards through adherence to safety guidelines during all field assignments.
- Collaborated with other field technicians to resolve complex technical issues.
- Improved system performance by conducting regular maintenance and troubleshooting of equipment in the field.
- Communicated with customers to provide updates, gather information and resolve issues.
- Exceeded client expectations with excellent communication skills, keeping them informed throughout the entire resolution process.
- Ensured optimal performance of critical systems through routine inspections, adjustments, and repairs as needed.
Maintenance Technician
Palermo Realty Apartments
02.2020 - 11.2021
- Operated varied hand and power tools to complete repairs.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Contributed to a safer work environment, promptly addressing any identified hazards or concerns.
- Boosted overall productivity with timely preventive maintenance on key equipment.
Residential Aide
The Barber National Institute
06.2017 - 02.2020
- Developed positive rapport with residents by demonstrating genuine empathy, respect, and understanding; created a welcoming atmosphere that encouraged open communication.
- Assisted with the coordination of transportation services for residents attending off-site appointments or activities, ensuring timely pickup and drop-off arrangements.
- Assisted with medication administration under the supervision of a licensed professional, ensuring proper dosage and adherence to schedules.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
Education
High School Diploma -
The Charter Schools of Excellence
Erie, PA06.2011
Skills
- Field Operations
- Workplace Safety
- Professional Communication
- Data Collection
- Equipment Installation
- Safety Management
- Diagnostic Testing
Timeline
Field Technician
Spectrum
10.2022 - Current
Maintenance Technician
Palermo Realty Apartments
02.2020 - 11.2021
Residential Aide
The Barber National Institute
06.2017 - 02.2020
High School Diploma -
The Charter Schools of Excellence