Joshua Gbendah
Fort Worth,TX
Summary
I am an entrepreneurial professional with over 6+ years of experience in sales, customer service, and managerial roles while seamlessly exceeding revenue targets and enhancing business performance. Adept at cultivating relationships, driving operational efficiency, and implementing growth strategies. Passionately, I am committed to delivering exceptional customer experiences while leveraging various CRM tools. Furthermore, I am a dedicated and results-oriented leader, focused on fostering continuous personal and professional growth.
Overview
2
2
years of professional experience
Work History
Administrative Assistant
Tarrant County College
Fort Worth, TX
09.2022 - Current
- Meeting and Appointment Coordination: Coordinated office meetings and client appointments, optimizing staff team schedules.
- Task Assistance: Supported coworkers and staff members with special tasks, enhancing daily productivity using cross-functional skillsets
- Project Management: Expedited timely delivery of special projects, achieving organizational and departmental objectives.
- Inventory Management: Monitored supply levels and proactively placed purchase orders, maintaining optimal stock levels.
Client Sales Executive
Principle Auto
Irving, TX
- Call Management and Client Relationship Maintenance: Efficiently managed 50+ daily inbound and outbound calls, addressing client concerns, and fostering relationships across multiple accounts.
- Communication and Problem-Solving: Demonstrated excellent communication using tools such as MS Outlook and Teams to promptly address customer inquiries, resolve issues, and provide product knowledge both internally and externally.
- Customer Service Excellence and Revenue Generation: Delivered exceptional customer service, focusing on client satisfaction and driving revenue growth for the business.
General Manager
Anytime Fitness
Garland, TX
- Revenue Growth and Customer Retention: Boosted overall EFT revenue by 45%, simultaneously maintaining a high customer retention rate.
- Business Strategy and Operational Efficiency: Devised and executed business strategies, streamlining systems and procedures to enhance operational quality and team efficiency.
- Drove Business Growth: Steered year-over-year business growth by spearheading operations, strategic vision, and long-range planning.
- Inventory and Cost Management: Conducted monthly inventory assessments to enforce tight cost controls and optimize business operational performance.
- Personnel Management and Development: Supervised budgets, employee evaluations, training, schedules, and contract negotiations, while maximizing efficiency through coaching and mentoring staff on management principles, industry practices, company procedures, and technology systems and market research.
Sr Client Services
Clay Cooley Auto Group
Irving, TX
- Client Engagement and Needs Assessment: Engaged clients using consultative sales approaches, effectively identifying and addressing their needs.
- Product and Services Expertise: Demonstrated comprehensive knowledge of company products and services, delivering exceptional expertise to customers.
- Innovative Business Development: Implemented strategic market research and devised innovative business development strategies, acquiring new clients through content marketing, cold-calling, and networking initiatives.
- Exceptional Customer Service: Consistently assisted a high volume of customers daily, prioritizing customer satisfaction with a positive and solution-oriented attitude.
Education
Associate of Science - Biology
Tarrant County College District
Fort Worth, TXBBA -
Texas Tech University
Lubbock, TXSkills
- Prospecting
- Data Analysis
- B2B Sales Development
- Contract Analysis
- Problem-Solving
- Relationship Management
- Sales Life Cycle
- Salesforce
- SAAS
Timeline
Administrative Assistant
Tarrant County College
09.2022 - Current
Client Sales Executive
Principle Auto
General Manager
Anytime Fitness
Sr Client Services
Clay Cooley Auto Group
Associate of Science - Biology
Tarrant County College District
BBA -
Texas Tech University