JOSHUA GEARHART
Goode,VA
Summary
Driven professional with proven success at managing people, exceeding customer expectations, and applying proactive problem solving skills. Seeking an opportunity to use my 21 years of sales and customer service experience to serve your company.
Overview
23
23
years of professional experience
Work History
Service Operations Director
Berglund Automotive
02.2019 - Current
- Increased both net and gross profit compared to the previous year for 2019, 2020, 2021, 2022, 2023, and am on pace to do so for 2024
- Increased customer satisfaction for all brands
- Promoted from Service Manager to Service and Parts Director in 2020
- Promoted to run 4 service departments for brands BMW, Mercedes-Benz, Volvo, and Kia in 2022.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
Assistant Service Manager
BMW OF FORT WALTON BEACH
04.2018 - 02.2019
- Coached advisors to increase sales and advisor efficency.
- Increased customer satisfaction by coaching advisors on processes and people skills
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by addressing and resolving service-related concerns promptly and professionally.
- Managed a team of technicians to ensure timely completion of maintenance tasks and high-quality workmanship.
- Coordinated schedules and assigned work orders to maximize productivity within the service department.
- Enhanced team efficiency by implementing streamlined procedures for daily operations.
- Developed strong relationships with customers, resulting in repeat business and increased loyalty.
- Established a positive working environment through fostering teamwork, providing support during challenging situations, and celebrating individual achievements.
Service Advisor/Assistant Service Manager
STERLING MOTORCARS
09.2014 - 04.2018
- Became top performing advisor in both sales and customer satisfaction by third month of employement
- Contributed to a positive work environment by proactively assisting coworkers and maintaining open communication lines.
- Provided exceptional customer service, leading to an increase in repeat business and referrals.
- Coordinated effectively with technicians to ensure timely completion of repairs and maintenance services.
- Stayed current on manufacturer updates and recalls, enabling prompt communication with affected customers for necessary actions.
- Assisted in increasing service department efficiency by streamlining appointment scheduling processes.
- Supported the service team in achieving monthly sales goals by identifying upselling opportunities and actively promoting available services to customers.
- Promoted to Super Luxury Advisor for brands Rolls Royce, Lamborghini, and McLaren
- Promoted to Assistant Service Manager after 3 years.
Department of Otolaryngology Administrator
University of Virginia
05.2007 - 09.2014
- Increased patient satisfaction ratings to the highest of all departments in the hospital
- Built patient schedules to maximize profit and patient satisfaction,
- Managed medical student rotations
- Provided assistance to the University Physicians Group President
- Management of high profile patients
- Control of departmental fixed operations.
- Improved employee productivity with effective time management strategies for daily tasks.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external medical staff through prompt response times and thorough issue resolution efforts.
Store Manager
Sears Holding Corporation
07.2001 - 05.2007
- Promoted to Warehouse Manager in 2004
- Promoted to Lawn and Garden Manager in 2005
- Promoted to Operations Manager in 2006
- Promoted to Assistant General Manager in 2006
- Increased the store rating for customer satisfaction from the bottom 10% of the region to the top 10%
- Gave lecture at Sears University on customer satisfaction
- Managed 100+ employees.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
Education
Advanced Studies Diploma -
William Monroe High School
06.2003
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
- Strategies and goals
- Organizational Development
- Budget Control
- Business Planning
- Staff Development
- Issues Resolution
- Hiring and Retention
- Facilities Management
Timeline
Service Operations Director
Berglund Automotive
02.2019 - Current
Assistant Service Manager
BMW OF FORT WALTON BEACH
04.2018 - 02.2019
Service Advisor/Assistant Service Manager
STERLING MOTORCARS
09.2014 - 04.2018
Department of Otolaryngology Administrator
University of Virginia
05.2007 - 09.2014
Store Manager
Sears Holding Corporation
07.2001 - 05.2007
Advanced Studies Diploma -
William Monroe High School
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