Joshua Geist
Louisville,KY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Looking to further my knowledge and grow within the company and help Southern Rock be as successful as it can be!
Overview
7
7
years of professional experience
1
1
Certification
Work History
Shift Manager
Southern Rock Restaurants
01.2023 - Current
- Supervised daily operations to ensure efficient workflow and exceptional service standards.
- Trained and mentored team members on best practices and customer service techniques.
- Implemented inventory management processes, reducing waste and optimizing stock levels.
- Coordinated staff schedules to maintain appropriate coverage during peak hours.
- Collaborated with management to develop strategies for improving operational efficiency and productivity.
- Resolved customer complaints effectively, enhancing overall dining experience and satisfaction.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Promoted a positive work environment through open communication and constructive feedback.
- Supervised employees and oversaw quality compliance with company standards for food and services.
Shift Manager
Heritage Enterprises
02.2019 - 01.2023
- Monitored compliance with health and safety regulations to uphold restaurant standards.
- Conducted regular performance evaluations to identify areas for employee development and training needs.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
Team Member
Heritage Enterprises
08.2018 - 02.2019
- Collaborated with team to streamline workflow processes, enhancing overall efficiency.
- Developed training materials to support ongoing staff development and skills enhancement.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Education
No Degree -
Indiana University, Southeast
New Albany, INHigh School Diploma -
Marion C. Moore Traditional High School
Louisville, KY08-2018
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Training and mentoring
- Team development
- Delegating work
- Staff training and onboarding
- Inventory control
- Staff development
- Schedule management
- Sales strategies
- Hiring and recruiting
- Equipment troubleshooting
- Supply ordering
- Tech-Savvy
- Coordinating daily operations
- Schedule coordination
- Continuous improvement
- Equipment maintenance
- Budgeting and forecasting
- MS office
Certification
Certified Deli Trainer
Serv Safe Certified
Timeline
Shift Manager
Southern Rock Restaurants
01.2023 - Current
Shift Manager
Heritage Enterprises
02.2019 - 01.2023
Team Member
Heritage Enterprises
08.2018 - 02.2019
No Degree -
Indiana University, Southeast
High School Diploma -
Marion C. Moore Traditional High School