Joshua Gipson
Spokane
Summary
Dynamic sales and customer service professional with a proven track record in effective communication and negotiation. Committed to delivering exceptional customer experiences by utilizing in-depth product knowledge and innovative problem-solving skills to enhance loyalty, retention, and revenue. Skilled in training, managing, coaching, and mentoring teams while fostering an environment of collaboration and excellence across all organizational levels. Results-oriented leader dedicated to driving success through strategic customer engagement and team development.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
The Good Feet Store (Orthotics)
04.2022 - Current
- Cultivated strong relationships through effective management of customer accounts, driving satisfaction and repeat transactions.
- Identified and leveraged upselling and cross-selling opportunities to drive increased sales and improve customer satisfaction.
- Developed and implemented training strategies to enhance skills of new sales representatives.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Oversaw strategic planning and execution to achieve leadership in key performance indicators.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services to enhance sales presentations.
- Developed and delivered engaging sales presentations to convey product benefits.
- Conducted in-depth consultations to identify client needs and lifestyle factors, ensuring appropriate assistance.
- Delivered engaging product demonstrations aimed at enhancing customer understanding of features and competitive advantages.
Account Manager
Rainier Surgical
03.2018 - 10.2021
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
- Increased Company growth 12% in a time of national hardship.
- Fit patients with custom and prefabricated orthotics.
- Managed inventory verification, charge backs, and purchase orders.
- Trained new employees on customer service, account management, and organizing strategies.
Special Advisor
Lily Rice Center, Inc
10.2016 - 01.2018
- Prepared reports, kept employee records, and maintained all case-related paperwork.
- Supervision and support of adults with developmental disabilities in a variety of work settings.
- Responsible for vocational and social skills training.
- Cultivated an environment of compassion, patience, and excellence.
- Developed a daily schedule according to current job progress.
- Maintained Federal Contract compliance.
- Data entry of employee information to generate payroll, vocational training goals, and employee development.
Parks and Recreation Employee
City Of Walla Walla Parks And Recreation
01.2014 - 09.2016
- Organize, lead and promote interest in recreational activities such as arts, crafts, sports, games, camping, and hobbies.
- Provided clear instruction to activity and program participants to deliver fun and maintain safety.
- Ascertain and interpret group interests, evaluate equipment and facilities, and adapt activities to meet participants needs.
- Assisted in preparing recreational materials and supplies for each activity.
- Cultivated a friendly, personable, customer focused environment with the public.
- Manage daily operations of recreational facilities.
- Evaluate recreation areas, facilities, and services in order to determine if they are producing desired results.
Assistant Superintendent
Ballyhack Golf Club
01.2011 - 05.2013
- Trained new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Supervised team member performance to meet client deadlines and requirements.
- Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.
- Managed supply inventory and assigned replenishment to team members.
Education
Associate of Arts -
Walla Walla Community College
Walla Walla, WASkills
- Product and service knowledge
- Relationship selling
- Sales closing
- Staff Management
- Customer Retention
- Customer Service
- Goals and Performance
- Issue Resolution
- Sales Expertise
- Supply Chain Management
- Employee Coaching
- Time Management
Certification
Orthotic Pre-Certification
Bloodborne Pathogens Certification
CPR Certification
Pesticide Applicator's License
Timeline
Sales Representative
The Good Feet Store (Orthotics)
04.2022 - Current
Account Manager
Rainier Surgical
03.2018 - 10.2021
Special Advisor
Lily Rice Center, Inc
10.2016 - 01.2018
Parks and Recreation Employee
City Of Walla Walla Parks And Recreation
01.2014 - 09.2016
Assistant Superintendent
Ballyhack Golf Club
01.2011 - 05.2013
Associate of Arts -
Walla Walla Community College