Joshua Gonzalez
Santa Clarita,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Sales and Service Representative
CINTAS, Professional Uniform And Facility Services
07.2018 - 09.2023
- Drove team revenue totals by bringing in top sales numbers.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
Store Manager
Verizon Wireless
03.2015 - 07.2018
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Managed customer accounts to secure customer satisfaction and repeat business.
Education
GED -
Golden Oak Adult School
Valencia, CALicense - Licensed Vocational Nurse
Moriah Medical College
Valencia, CA09.2024
Skills
- Attention to detail
- Conflict resolution
- Goal-oriented
- Interpersonal skills
- Client retention
- Time management
- Multitasking
- Organizational skills
Languages
Spanish
Native or Bilingual
Timeline
Sales and Service Representative
CINTAS, Professional Uniform And Facility Services
07.2018 - 09.2023
Store Manager
Verizon Wireless
03.2015 - 07.2018
GED -
Golden Oak Adult School
License - Licensed Vocational Nurse
Moriah Medical College
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