Mervin Hyndman
Orlando,FL
Summary
Dynamic Sales Service Representative with a proven track record at CINTAS, excelling in customer service and lead generation. Demonstrated ability to exceed sales targets by leveraging exceptional communication skills and a deep understanding of customer needs. Renowned for reliability and the ability to thrive under pressure, consistently enhancing client retention and satisfaction.
Professional with strong background in sales and customer service, ready to drive success in sales service environment. Known for fostering collaboration and achieving results, adapting seamlessly to changing needs and challenges. Skilled in communication, relationship-building, and problem-solving, consistently delivering high standards and reliability. Equipped to enhance team performance and contribute to organizational goals.
Overview
15
15
years of professional experience
Work History
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
03.2010 - Current
- Managed a diverse portfolio of products and services, allowing for customization according to client needs.
- Delivered prompt service to prioritize customer needs.
- Called on existing accounts to drive sales through proactive and relationship-driven contact strategies.
- Participated in ongoing training sessions and workshops to stay current with industry best practices, product enhancements, and emerging sales techniques.
- Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.
- Offered knowledgeable insight into available products and services as well as competitor activities to help consumers make informed decisions.
- Enhanced client retention by providing exceptional customer service and promptly resolving issues.
- Answered in-depth questions about company offerings, service policies and benefits of each plan.
- Achieved sales targets consistently by applying effective sales strategies and techniques.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Forrest High School
Jacksonville, FL05.1998
Skills
- Goal oriented
- Leads prospecting
- Lead generation
- Teamwork and collaboration
- Customer service
- Problem-solving
- Problem-solving skills
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Calm and professional under pressure
- Reliability
- Excellent communication
- Understanding customer needs
- Decision-making
Timeline
Sales Service Representative
CINTAS, Professional Uniform and Facility Services
03.2010 - Current
High School Diploma -
Forrest High School
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